CSR (Former Employee) – McGregor, FL – May 20, 2016
They would tell us not to let the members know we could do a mail order override on purpose so they didn't know there was still a way to provide their medication early, or if there was an error. We pretty much lied to our customers. Their plans said that things were covered, but then would find out later it wasn't covered.
Customer Care Specialist (Former Employee) – Norcross, GA – May 17, 2016
I really enjoyed my time at this company. It was new for me and I learned a lot about collections. It was a challenge and I always welcome a challenge. It was in a great location and I met a lot of wonderful people. Great place to work.
Customer Service (Current Employee) – Green Bay, WI – May 17, 2016
Humana is a wonderful company to work for. They make sure that all of the employees are given a 30 minute wellness break once a week to re-energize themselves. Humana wants their employees to give all members their full dedication and support.
Customer Service Representative (Current Employee) – Louisville, KY – May 16, 2016
We sit at our desk and work members cases, depending on the reason their medication is denying we than deicide how to proceed. Th hardest part of my job is not being able to approve medication for memebers who are in need and their life depends on it
It was a learning experience dealing with elderly individuals. Billing customer service
customer service (Former Employee) – Raleigh, NC – May 16, 2016
It was a learning experience dealing with elderly individuals. Billing customer service dealing with medical as well as prescription question. helping set up payment arrangements helping and refer to different resources for individual with low income
My only con was my child was ill i could not prevent such matter and was fired
As a Medical claims analysts I spend majority of my workday on the computer, entering data and reviewing reports. I also communicate with providers via email and telephone. I was required to work a 40 hour workweek but I did more than that most of the time in order to stay on top of things, thus my typical day was busy, intense, but fun. Medical claims analyst are expected to have knowledge of medical terminology and medical procedures which I didn’t have. I learned so much and became an expert because Humana has a very good training program in place. Management was great and my team was wonderful. We pounced ideas off of each other. The hardest part was at the beginning learning the medical terminology, medical procedure, and coding. The most enjoyable part was understanding the industry lingo, the company’s products and service, applying them, thus putting a smile on the members and providers faces.
Member Services Technician (Former Employee) – Glendale, AZ – May 9, 2016
Great company with awesome benefits. Very stressful at times, and the training was somewhat informative. You have to be very knowledgeable in what you are informing the customers about. But the team you work with is great and supportive.
A company that strives on it Values and commitment. Company Values Inspire Rethink Routine Cultivate Uniqueness Pioneer Simplicity Thrive Together This company is big on advancement Co-workers were like family
Unorganized medicare risk adjustment departments on a local level.
Senior Medical Coding Analyst (Former Employee) – Chicago, IL – May 6, 2016
I was very pleased with the corporate office that ran Humana, however, there was an unorganized management system at the local level. When I started, Medicare had still not fully moved to a risk adjusted payment system for their Medicare Advantage plans. The team that was creating the MRA system at Humana was very supportive of their MRA staff and allowed us to make up the rules as we went along, because there really weren't any besides the Medicare guidelines. However after a few years, my new manager had no managed care experience and did not understand medical billing or coding, which made our jobs as medical coding auditors very difficult. I was a respected medical coding auditor by the Chicago IPAs I worked with and was soon recruited by Wellcare.
Limited Term Associate- 40 hrs week (Former Employee) – Louisville, KY – May 4, 2016
This company does not take into consideration, unexpected health issues that may arise. People do not expect to have a health condition that causes them to be totally incapacitated for a time. Especially when they are just starting with the company.