Humana Employer Reviews

Depends on the department you're in you may have a flexible schedule, have the ability to work from home.

Managers and supervisors a real nice. Benefits aren't so great, but better than having nothing.

Hard time advancing up for such a big company you'll many different stories

Morning huddles with the daily information of numbers to be pushed out by the end of the day. I learned that you have to be competitive about your everyday work performance. Management says they are there for you but really they care more about their own job then you as a person. Co-workers get along fine as long as they don’t feel there job is on the – more...  line. The hardest part about the job understanding a new work load that you might have been trained on for only a few short hours. The most enjoyable part about the job is when you have done time – less

7am check the lead system and assign leads, check dispositions and make sure they are at 100%, Call each agent and review their day or week, handle Broker Medicare Certification classes all across the State. Field work with agents daily - field evaluations. throughout the year. Learned how to manage my time better/as a virtual manager - I handled all – more...  admin responsibilities, reporting and complaints. I love to help people build their insurance practice and seeing them grow and blossom. Monitored all sales/non sales, coached all agents under my control. Reviewed compliance in all settings and investigated allegation for Humana. Drove about 1000 miles a week. – less

I worked there for over 4 years and if you work hard and do your job you will be ok

No room for advancement. Friendly coworkers great working hours just no room for advancement unless I move to another state.

The computer system is antiquated and slow and at least 75% of the time interferes with one performing one's job efficiently. They stress quality, but what they fail to realize is quality takes T-I -M-E and they aren't willing to give the employee adequate time to do their jobs with each individual member.(If one of your members needs extra time and – more...  you do the "right thing" by them and spend the extra time they need, and get behind and don't reach your quota- watch out! ) The real focus of Humana is numbers/metrics based(made up by management who is clueless on what it takes to do this job correctly). on how many "successful " calls one makes (of which the metrics are totally unrealistic for the quality they say they expect). The metrics are not based on your work ethic or by how well you care for your members and teach them, but on whether the person picks up the phone and talks with you or not. So if you make 30+ calls in a day and only 5 people picked up the phone and spoke with you, you failed for the day. You could have put in 10 hours for an 8 hour day (which you are not paid for since it's salary- since you're often forced to work extra so when you figure it out you only made $10 an hour), not gotten any breaks or lunch, put up with at least 1 - 2 hours and some days 8 hours of computer issues that put one further behind, and after all that get reprimanded because you didn't meet your "quota". (They forget these people that we're calling are retired and aren't going to wait by the phone for you- they're out living and enjoying their lives).You have no one to cover for you if you're on vacation. So if you plan on taking a week off, be prepared to do a month's worth of work which is already impossible in 3 weeks. Don't plan on getting sick either. Now you don't feel well and are expected to do the same. The quality assurance dept has made up totally unrealistic care plans that force you to talk about what they feel you should discuss with the member so their numbers look good which could be 360 degrees away from what the member wants to discuss or may be concerning them at the time and then they wonder why enrollment of the members is so hard to maintain - duh!! Management is also so pressured to show their team is meeting the "numbers" so they look like a success, don't look for any support there. Don't go there! unless you love being overworked, underpaid and abused. – less

I started with Humana in September 2009 on the MarketPOINT (Sales) side as an Administrative Services Coordinator. Moved over to our newly developing NNO team in July 2011 with hopes of becoming a Provider Consultant working from home so I could be more flexible for my daughter with special needs (I'm a single parent). Moving over meant losing money, – more...  increasing my commute from 3.5 miles one way to 57 miles one way. But I took the risk as a stepping stone into my next position. I was told in recent months that they are not expanding into the area I live, it's all up north, so the opportunity I saught when moving here is now gone. I have a micromanager who started in Nov. 2011 and she is destroying this team. All of us are looking elsewhere for employment. When I told my manager that I was looking, 2 weeks later I was put on a CCIP, which is basically a write up that stays on your record and keeps an employee from transfering for 6 months. Humana as a whole is really a good company to work for... the market in CA, not so good.
If you are interested in Sales for Southern California, awesome... Network Operations? Please reconsider. – less

I was a leader and was passed over for a promotion by a man. Other than that, I enjoyed many years at Humana. The leadership in Rightsource Specialty and Rightsource is terrible. The senior leaders only care about the bottom line. Most of those operations are in Phoenix or Tempe or Cincinnati and you can tell by those reviews!

Answer emails, phone calls, enter applications for providers.
Co-workers are great to work with and enjoy helping everyone.
Hardest part of the job is during Medicare filing.
The most enjoyable part of the job is the co-workers.

I do not recommend employment with Humana MarketPOINT in Pensacola. It may seem like a great place to work but just the opposite. Every company experiences inner-office politics but Humana MarketPOINT is well above average. Humana employees are subjected to a hostile environment of fear, intimidation, discrimination, lack of respect and hypocrisy. I – more...  wish I had done more research on the company's culture before accepting the position.

I thought that the problems at the Humana MarketPOINT office I worked at were localized but after seeing posts from others around the country on indeed.com's forum, I realized Humana's toxic culture was nationwide.

What really opened my eyes were these posts (link to the page) http://www.indeed.com/forum/cmp/Humana/Humana-s-Culture/t7727.

At first, I thought the negative reviews for Humana were just disgruntled former employees. I did a search for another industry player (Blue Cross Blue Shield) on the same indeed.com forum. BCBS did not have the negative feedback that was present on the Humana page.

Do yourself a big favor and look for other opportunities. – less

Humana is agreat place to work for, I do wish that there was more room for advancement prior to the 6mos of employee time period and the pay scale at leat one dollar higher. I am grateful for the experience I have obtained.

A typical day at Humana includes diversified tasks. Open Enrollment Presentation of products, appointment with HR Manager to educate on the available tools on the web and determine if employer group is interested in adding any other lines of business. Answering phone calls to help customers with answers or provide solutions. Inputing documentaion for – more...  each call or issue the member or company called about. I took ownership of any phone call and servicing my employer groups, I provided education and excellent customer service . Humana provided a warm, professional invironment with all co-workers working together for the good of employers, employees and associates. Renewal information delivered positively to employer groups and proposing an upsell is the hardest part of the position. The most fun of the position is building relationships with customers and associates. Humana sponsored underwriting days for brokers and social events for brokers and customers. The most satisfying part for me was providing excellent customer service by solving a problem for a member or employer who was frustrated with healthcare and/or dental issues. Regardless of the outcome, the member or employer appreciated and was satisfied with my effort and determiation to follow through to resolution. What I learned is my true passion is in providing world class customer service! – less

A typical day is making outbound phone calls requesting clinical information to 30 facilities. I have learned how to prioritze my work by importance. I have a wxcellent relationship with management. The hardest part of my job is getting hospital case managers to send the appropriate documentation. The most enjoyable part of my job is working with my – more...  coworkers and also being able to assist members. – less

Humana offers many opportunities. Great place to work. Average associate is extremely talented.

As walking into the production floor, all supervisors checking and getting agents on the phone. Agents looking for Headsets, trying to get into the system. Co workers assisting supervisors to get the team in production. As a Verification Specialist i learned to manage time and handle a call while answering the member's questions. When the systems are – more...  down we have to find options to be able to assist our members without loosing the call. When the whole production floor stops, for game and prize time. – less

I enjoyed learning new system it was something new everyday. My management was right there when you needed them. Co-workers all I can say is we were a team. The hardest part of the job was the unpleasant members. I enjoyed the atmosphere of Humana it was warm and friendly I enjoyed talking and meeting new members helping them save money .

It was a nice and very productive work place.I learned how to use other software. I had outstanding co-workers and manager's, the hardest part of the job was nothing.

My time at Humana was breif, I learned a few key concepts of the insurance world, which helped me to be more successful at BCBS.

I AM A TEAMPLAYER AND WORK HARD AT WHATEVER JOB I HAVE. EACH MORNING ASSIGNED WORK AND WORK THROUGH ABOUT 20 SCREENS WORK IS DETAILED, AND ACCURACY.

Humana most definitely provided a fantastic base for me in the healthcare industry and allowed me to branch out to other companies. I would have stayed if the compensation was good enough. The average is 3%. Its also definitely about who you know...not what you know.