Personal Nurse Navigator (Current Employee) – Ewing, KY – October 22, 2016
The job is excellent and the advancement is possible but there are many "hoops" to jump through when working. The expectations change often and working alone at home can be very unfulfilling when in nursing because there are no patients to assess, be with, and touch. All assessments, nursing management and nursing education is done telephonically so there is a certain distance that doesn't really work with my strengths and my personality traits that make me good at my job. However they were very supportive for my FMLA and ST disability for emergency health crisis and very conducive for getting my MSN. Set hours and no on-call.
work hours, work at home, minimal meetings, all telephonic
alone all day, no face to face communication, all computer based to when computer or internet is down worker is immobilized.
Application Consultant (Former Employee) – Louisville, KY – October 18, 2016
Great place to work. Not many leave and many make a career out of it. I think job satisfaction might depend on where in the organization you work. I can only speak for the Info. Tech. part of the business.
Caller/ scheduler (Former Employee) – Deerfield Beach, FL – October 14, 2016
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific services, Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients that sometimes get a little hard sometimes but he great team I had is what made it possible.
Customer Service Representative (Current Employee) – Madison, MS – October 10, 2016
i gained a lot of customer service experience from working at Xerox. I learned about Medical claims, benefits, billing, and insurance. the hardest part about the job was telling members what they did not want to hear. You can hear the disappointment in their voices and I did not like that. But overall it was a great place to work
I enjoyed working at Humana. I had to navigate through a lot of technical requirements independently as my manager was not very knowledgeable and computer savy. A typical work day was very busy. The greatest challenge was related to my lack of wifi coverage due to Humana having a poor service provider. This was significant because 98% of my job was dependent on access to the internet.
Meeting new people, new product training, shadowing veteran salesmen
Poor wifi service provider, untrained managers, unavailable technical support
Customer Care Advocate (Current Employee) – Cincinnati, OH – October 4, 2016
A typical day at work consists of providing service to members by directly responding to questions. While delivering value and quality and actively engaging with the members; through every step of their road to wellness. Provided guidance on transactions, inquires, or complaints from consumers. Educated customers, providers and employers about Humana’s products and services; both over the telephone and through face-to-face briefings.