Clinical Advisor-RN Utilization Management (Current Employee) – Louisville, KY – February 4, 2016
Wonderful company to work for. They strive to provide a pleasant working environment through health and well being of the employees/associates and they are strong supporters of individual growth and development as well as company growth and development. They truly care about what goes on in the Insurance Members lives and how they can better provide care/services for each individual person. Members are considered people not papers or numbers.
CCS (Former Employee) – Tampa, FL – December 30, 2015
Typical Monday - Friday job. You get extensive training for multiple areas of this field. The job is challenging in the amount you learn, there is always something to do, or be done. The management from my own area is amazing. They treat you more like family, than just another coworker. Hardest part of the job is the amount of information you learn and putting it to use. The most enjoyable is when we are able to help our caller.
Health Care Specialist (Former Employee) – Kings Bay, GA – December 27, 2015
A typical work day at Humana Military would be about the same every day start off with a cup of coffee and talk for a few minutes to the other girls/ co workers it was only 5-6 of us in the office spaces. I loved my co workers and management was okay. The hardest part of my day would be making sure I didn't make mistakes on the referrals with coding, wrong patient etc. that would just be awful and I would get in trouble for big mistakes not that I made that many. I'm proud of that but, after being scolded I think it seems to sticks with me, which in turns made me do better I learned a lot about myself while at the job meeting dead lines, having people depend on me to do what is right and accurately. I also enjoyed the being independent working alone and pacing myself to get the job done and making my quotes everyday.
I had and hour lunch break and stayed 5 minutes down the street.
When I moved to another city but kept my job I hated getting of late.
I was recruited from Bank of America, and asked to come hire a new staff of ~850 associates; from data entry to pharmacy technicians and pharmacist with my knowledge of this particular job type. Another great opportunity with Humana was networking with the other two front-end pharmacy peers. Humana has true and consistent processes through teamwork from the site level to the network.
Employee engagement was not something just talked about, it was the culture to celebrate and connect with associates.
New management,, all about the $$, members don't matter, associates matter even less.
Care Manager-Work at home (Current Employee) – Work at Home – December 23, 2015
One of the few companies that claims to "care", yet their actions are polar opposite. The only thing they care about is money. Hire the right people for the right jobs. The promotion process is a joke. No reflection or review of previous assessments before deciding to hire promote or fire. Now they use a "score card" to "rate" your performance against other employees. This company truly expects the moon and stars and there is no end to the increase in work in sight. I pity those who plan on staying. It's not getting better anytime soon, and with the lawsuits trying to block the Aetna deal, best of luck. If you are lucky enough to have a "decent" coach, you are one of very few. It is a comedy show. Salary at 40 hours, work 40-60/week, with no compensation for same. Raises doled out at the 'discretion of the coach", max 3% IF you get one. Get rewarded for excellence, get fired months later seems to be the norm, and have witnessed it with many associates. Even Schwab (401k) company confirmed the number of associates who have had to cash out due to being fired within a month of Christmas has been exponential. Members are lied to, disgruntled, short-changed and best of luck getting "customer service" or any help from them,. It is nearly non-existent and frowned upon. Be a robot, you'll do fine here. Just don't get caught being compassionate, that'll get you written up. If you file any complaints with HR or Ethics and Compilance PLAN on being retaliated against.
Work at home
Unrealistic goals, dozens of new "pilots" weekly. Management who gets hired based on who they know, not how good they are. Meet your "metrics", get fired anyway. Company has no compassion for associates, whatsoever. If you have a "good coach" you're blessed, but definitely not the majority
Hospital Contracting Executive (Current Employee) – Scottsdale, AZ – December 21, 2015
Humana offers a number of valuable resources to employees and opportunity for advancement. There is uncertainty with the Aetna merger but I believe this will positively impact both companies and generally employees as well.
Direct Medicare sales Agent (Current Employee) – San Antonio, TX – December 8, 2015
A typical day goes for 8 hours. unless in the annual enrollment period. Great opportunities and challenges are everywhere. Management is friendly and co workers are supportive. Its good work if you can manage it. A good attitude and strong work ethic will take you far.
Customer Service Analyst (Former Employee) – Louisville, KY – December 7, 2015
I enjoyed working at Humana. I answered incoming calls assisting members and providers with benefit and claim inquiries. The environment was fast paced and pleasant. I enjoy helping others and look loved going to work.