Provider Process and Network Operations Specialist (Former Employee), San Antonio, TX – November 6, 2013
Pros: compensation is good
Cons: call centers in bangalore and jamacia anger the healthcare providers that they should serve.
This company was hit hard by system conversions, callers are left on hold excessively. I have received constant complaints from healthcare providers because each call takes at least an hour from beginning to end. Not sure why the "business decision" was made to outsource as much as possible. The decision made could have made sense in theory, but it – more... is not working out so well in practice. – less
Customer Service Specialist (Former Employee), Cincinnati, OH – November 5, 2013
Received a large amount of calls from members in regards to several matters concerning claims or benefits. Good management and great co-workers who were always willing to help. This job provided me with a good platform into the healthcare and insurance industry.
Productive and fun environment to work in a typical day at work.
Information Specialist- Service Operation (Current Employee), Chicago – October 26, 2013
Typical day at work is consistently fast past and a lot of multi-tasking involved. Everyday is a learning curve to lead to further career opportunities. Management continues to be supportive and encouraging to grow. Co-workers keeps the working environment fun and all great team players. There's no hard parts of my job, just great challenges to advance – more... my skills and knowledge and that would be the most enjoyable part of my job. – less
Clinical Innovations Team Lead (Former Employee), Louisville, KY – October 24, 2013
Typical day at Humana consist of taking inbounds calls and processing prior authorization request. I learned the difference between a prior authorization and a pre-determination. The culture of the company was easy to adjust to although it was a high demand environment. I enjoyed the challenges experienced daily with this company.