Pros: quality conversations that helped members and educating them on services from Humana
Cons: no opportunity for a permanent position
Telephonic outreach to member's identified by Humana as viable candidates for care management. I learned so much about the aging population and Medicare participants. I looked forward to speaking with seniors with a compassionate tone and more importantly listening with an approachable ear, because seniors are preyed upon a lot and to slow down the speed of your speech as well as to make sure the tone of your of your voice, even when faced with an irate member, will create a trusting rapport. A lot of seniors feel abandoned and are afraid to trust especially a phone call from a toll free line and my co-workers I developed friendships with all felt so much compassion for the members and that's why we enjoy it. The hardest part of the job was being a temporary employee because we don't get to participate in Humana activities for employees. The most enjoyable part of the job was making a difference in the lives of the seniors I touched. All members I spoke with would thank me for calling and thank me for being so easy to talk to, that's what motivates me.