Humana Employee Reviews

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Productive environment. management changes
Pharmacy Clerk (Current Employee) –  Irving, TXDecember 4, 2017
Some work days could be stressful due to system issues, lagging and just everyday system issues. Although, I believe Humana is a great company I would love to advance in other areas
Pros
Great company with health benefits
Cons
system issues lack of training
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too many ineffective programs
Care Manager (Current Employee) –  OklahomaDecember 4, 2017
Many programs are rolled out that are to meet CMS mandates with no thought for the member. The right hand has no idea what the left hand is doing. Salaries are low for work required.
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sounds great but laid off
RN Case Manager (Current Employee) –  Winston-Salem, NCDecember 4, 2017
benefits were good and pay was great but got laid off because they projected way more people electing their insurance and were way wrong. they had to lay off 1300 employees to save 91 million dollars. I got to work there for 4 months
Pros
pay, flex time
Cons
big brother
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Fast paced, and consistency of changes
Customer Service Specialist (Current Employee) –  Madison, MSDecember 4, 2017
flexible hours, hiring process overturn is high, very unprofessional, not organized, your job status change, alot of work need to be processed. If MANAGEMENT AND STRUTURE WAS A LIITLE BIT BETTER, WORK FLOW WOULD BE MORE PRODUCTIVE
Cons
no raises, short breaks
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employee driven
Patient Care Coordinator (Former Employee) –  Cincinnati, OH 45202December 3, 2017
*health vision and 401k benefits
*lots of paid time off
*gym on site and health initiatives
*management is attentive
*plenty of overtime opportunity
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Work life balance has deteriorated
Care Manager - RN (Current Employee) –  Saint Petersburg, FLDecember 3, 2017
Humana was a great place to work, but work-life balance has deteriorated over the past few years. Management lacks communication with employees, and it affects stress levels, especially working in healthcare field
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Not recommended
Personal Health Coach (Former Employee) –  Cincinnati, OHDecember 2, 2017
Not recommended for a career path. The promises of advancement were never met. The job continued to become more sales related and the culture became negative with poor management. Lay off rumors were wide spread prior to waves of lay offs
Pros
work from home
Cons
poor benefits, poor management, negative culture
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Not employee considerate
Quality Management Coordinator (Former Employee) –  San Antonio, TXDecember 1, 2017
There is no real interest in employees even though the company tries to lull it's employees into a false sense of caring. There is no support from upper management and very little opportunity for career advancement.
Pros
Local level of management is decent
Cons
Salary, cost of healthcare, work atmosphere
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Depending on the manager I worked under was either great or bad
Landmark Staffing Temp (Former Employee) –  De Pere, WIDecember 1, 2017
Working with team to get Claims to go through first pass. via Excel Macros to programming changes. Up till the last team I was on the managers were great. the last one was not
Pros
worked with a lot of different people
Cons
some of the management
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Productive fun work place
Field Nurse Practitioner/Geriatric (Current Employee) –  Miami, FLDecember 1, 2017
Productive fun work place. Work during week providing primary care to home bound older adult. Great and rewarding experience helping individuals that otherwise would have a hard time leaving the home in order to receive medical care.
Pros
Flexible schedule
Cons
Laid off due to company downsizing
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Healthcare Insurance
Customer Service Representative Supervisor (Current Employee) –  Cary, NCNovember 30, 2017
A typical day at Humana can be very intense. I am dealing with customer account and life or death when it comes to benefit insurance information. Education the customer to the fullest, advise what is beneficial and recommended.
Pros
Overtime
Cons
Healthcare
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Slow and stressful
Order Entry Clerk (Former Employee) –  Irving, TXNovember 30, 2017
A typical day at work is keying pharmacy information in to the computer
value of pharmacy medicine
no communication about the job
getting off late in to traffic
going home
Pros
learning details about pharmacy technicians
Cons
management
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Great culture
Process Consultant (Current Employee) –  Cincinnati, OHNovember 30, 2017
I enjoy working at Humana because they are constantly looking to better understand the consumer. They seem self aware of that which they do not know, and seek to learn that I information.
The work at home culture is top notch too. My leaders trust me to get the job done without micromanaging my every move, and they provide the autonomy to chase down what I feel is right, based on the goals of the org and our team.
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Evolving company lacking discrete direction
Manager (Current Employee) –  Louisville, KYNovember 29, 2017
Failed merger with Aetna created drastic change to the company and limits career advancement opportunities. Management disconnected from what the company's employees actually do.
Pros
flexible workplace
Cons
lack of strategic direction
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Not recommended
Sales Executive/Account Manager (Current Employee) –  Chicago, ILNovember 29, 2017
Humana management is disjointed with little to no long range planning. Management style is micro-manage sales associates with limited feed back or input from individuals. Somewhat difficult to align company growth with leadership.
Cons
Benefits are poor with high deductible health plans, salaries are low for work expectations, poor leadership
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great enviornment
Reimbursement Specialist / AR Billing Specialist (Current Employee) –  Tampa, FLNovember 29, 2017
humana was a wonderful experience. familt oriented enviornment. high call volume. i learned medical billing and coding. also medicare and medicaid. third party billing
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Good place to work,
Customer Service / Member Service (Former Employee) –  Cincinnati, OHNovember 28, 2017
There for a short time, enjoyable job, the culture was too relaxed and not too much of a challenge. Supervisors have been in positions for 5 plus years and not assisting agents to advance their careers.

The hardest part of the job was to get to work in the snow as the company was on a hill.

The most enjoyable part of the job was assisting the customer with their healthcare questions.
Pros
Helping the customer with their healthcare benefits
Cons
No room for advancement
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Humana
Ex Education Specialist (Current Employee) –  Jacksonville, FLNovember 28, 2017
Humana is a great insurance company to work for and to have, they take pride in taking care of individuals associated with them. Great company to have for your family.
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Professional workplace
Personal Health Coach (Current Employee) –  Saint Petersburg, FLNovember 28, 2017
Humana is a professional workplace very organized and the company cares about their employees by ensuring their well-being is met financially as well as their health. The company has great discounts with Perkspot and points are obtained with Go 365 when you engage in healthy activities and complete preventive health screenings.
Pros
Points for Preventive Health screening points for discounts and incentives
Cons
no flexibility with work schedule in my role
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Professional
E Main Street, Agent Support Specialist (Current Employee) –  Louisville, KYNovember 28, 2017
Fair treatment as an employee. Management was very understanding and cooperative. Typical day consent of speaking with Insurance agents who sold individual medicare. The best part of working was giving satisfaction and helping out the agents.
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Overall rating

3.7
Based on 3,233 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.7
Job Security/Advancement
3.2
Management
3.2
Culture
3.5