If anyone had told me 10 years ago that I would be employed at an insurance company or health maintenance organization, I would laughed and walked away. And yet, I am. Coming from an atmosphere of providing direct face-to-face community services to telephonic, was a major hurdle for me. But with practice and support from peers and front-line lead (FLL) personnel, I have become proficient in this area. Due to computer access and needing to track member information and facility determination, I have been brought "kicking and screaming" into the 21st century. It was difficult in the beginning to make this adjustment, but the reward, both financial and personal, have been worth the effort.
Computer literacy and professional rapport with hospitals and SNF's.
Mergers and acquistions