Operations Manger
Humane Society of El Paso - El Paso, TX

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Position Summary:

The Operations Manager reports directly to the Executive Director and is responsible for managing effective and efficient daily operations of the Humane Society of El Paso in accordance with the organization’s mission, no kill philosophy, policies and procedures, and with the safety of people and animals at the forefront of all activities. The Operations Manager oversees the following areas: kennel operations, animal care, veterinary clinic, onsite and offsite adoptions, customer services, facility maintenance and the Animal Services Adoption Program.

Duties and Responsibilities

Essential Functions

Shelter Operations & Supervision

  • Responsible for the day-to-day operations of the Humane Society of El Paso
  • Manages the HSEP in accordance with applicable State, City and Board of Directors policies and procedures.
  • Responsible for ensuring storage, euthanasia area, crematorium and holding areas are clean, sanitary, safe, appropriately stocked and orderly.
  • Coordinates facility upkeep and repair.
  • Ensures the safe functioning, ongoing maintenance and necessary replacement of all shelter equipment and supplies needed for the daily functioning of the HSEP. Schedules replacement and maintenance as needed.
  • Oversees shelter technology programs and compiles monthly statistical reports for the Executive Director and the Board of Directors.
  • Assists the Executive Director in preparing, monitoring and managing the annual operations budget.
  • Performs work related errands as necessary.
  • In the absence of the Executive Director, takes control of situations that could be potentially damaging to the professional image of the HSEP.
  • Ensures that the maximum standard of care (i.e. food, water, sanitation, safety) is provided to all animals housed at the HSEP.
  • Develops, implements and oversees animal handling, sanitation and disease control protocols to ensure proper care of the animals.
  • Works in cooperation with the Contract Veterinarian to evaluate disease control and animal handling procedures and implement needed improvements.
  • Responsible for developing and monitoring an effective inventory control system and for ordering needed drugs, food and supplies in a timely and cost effective manner.
  • Responsible for coordinating animal cremation and disposal, adherence to all applicable laws in regard to same and maintenance and accuracy of log books.
  • In cooperation with the Contract Veterinarian, ensures animals housed under quarantine are handled in line with internal and state requirements.
  • Responsible for developing, revising, implementing and monitoring operational policies and procedures within each function of the organization.

Staff Management

  • Responsible for supervising assigned staff, monitoring their performance and conducting performance evaluations in a timely manner in accordance with the HSEP Personnel Policies.
  • In conjunction with the Executive Director, determines staffing levels, and recruits, screens, interviews and hires new staff.
  • Works with the Executive Director to resolve staff personnel issues.
  • Responsible for the proper training and guidance of assigned staff to include, coaching, recognition and discipline if necessary.
  • Identifies and arranges for or provides staff training and development on issues pertinent to the overall functioning of the HSEP.
  • Responsible for scheduling Kennel Technicians/Animal Care Associates, ensuring proper coverage to complete needed tasks for efficient kennel operations.
  • Ensures that other staff areas are scheduled to efficiently and effectively meet the operational needs of the organization.

Other Responsibilities

  • Attends, assists with set up, helps coordinate logistics of special events as needed.
  • Assists the Customer Service Supervisor in professionally answering complaints and requests for service.
  • May represent the HSEP to the public/media as appropriate or as directed by the Executive Director.
  • Provides direction for the Volunteer/Foster Program with the guidance of the Executive Director.
  • Actively presents new ideas and suggestions for improvement of the overall functioning of the HSEP.
  • Promotes direct communication, supports management decisions and discusses concerns in private.
  • Maintains confidentiality of agency business and personnel issues.
  • Is flexible with time and available to meet the needs of the organization.

Non-Essential Functions

  • Occasional clerical functions
  • Occasional kennel care functions
  • Occasional maintenance functions


Bachelor’s Degree with a minimum of two years of management and supervisory experience or an

Associate’s Degree with four years of management and supervisory experience.

*Prefer two years of experience working in an animal shelter or animal care environment*.

Knowledge, Skills, and Abilities

Knowledge of: Animal health, behavior and breeds, personnel management and supervisory techniques, customer service methods, practices and procedures, computer systems operations, software management, strategic planning and fiscal planning.

Skills in: Communication, leadership, analytical analysis, decision making and conflict resolution.

Abilities: To make good business decisions regarding the care and welfare of animals, to exercise good judgment when dealing with the public, staff and volunteers, flexibility to meet the needs of the organization.

Working Conditions

Work is performed in an animal shelter setting with the potential exposure to high noise levels, zoonotic disease, animal bites and scratches. Work is performed indoors and outdoors with exposure to inclement weather, cleaning agents and chemicals, animal waste. Frequent walking, standing, bending, and stooping is required to perform the essential functions of the job. Regular lifting of 25-50 pounds with reasonable accommodation is required. MUST BE WILLING TO GET DIRTY CLEANING KENNELS as needed

This position description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job related duties required by their supervisor. The HSEP requires pre-employment and an criminal background checks and may require drug testing.

Applicants must submit cover letter outlining their leadership style/philosophy, why they want to work for HSEP, what their views are on euthanasia, what types of volunteer work have they previously held.

Additional requirement: - providing a list of (5) five former employees that can describe your management style. List should include email address, phone number and mailing address.

Successful candidate will be required to create, deliver a 15 minute Power Point Presentation on topic provided by selection committee.

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