Separation of Management and Workers
Personal Banker Sr (Former Employee) – Muskegon, MI – June 19, 2016
I worked with this company for almost 20 years. I began when knowing who your customer was and knowing their name to a company who believed that only numbers mattered. I began as s Teller (customer service rep) and worked my way up to an Assistant Manager (Personal Banker II). I loved what I did as far as helping my customers but that didn't seem to be enough. I would refund overdrafts or chat with my customer too much getting to know them, and their family, better to see where else I could help them. I didn't qualify for becoming s Msnager because I had no degree. However the person that was Manager, while she did have a degree knew nothing on how to interact with the customers. I was sad to leave my friends, co-workers, but very happy to leave this horrible company. Think twice before applying for any job within this company.
Great co-workers, decent pay
Number Centered - not customer centered, treated customers poorly and employees even wirse