Pros: customers are fantastic! Amount of vacation and policy around work/life balance
Cons: reality of work/life balance, management, scheduling
My colleagues are wonderful. My managers leave something to be desired. Micromanagement is a huge issue, and if you aren't a hive minded person who can fall in with the rest of the drones, just doing what you're told is the best thing for the customer, forget this place. Your own values are null and void.
For those who thrive on change, this may be a good fit. However, the changes are quite literally constant with significant adjustments to incentive programs, referral expectations, etc. occurring at least annually if not more frequently, and policy and procedure are under constant scrutiny with a 'gray area' for those customers with substantial banking relationships, i.e. they have a lot of money.
There is definite favoritism amongst management, and at least from mine, a lot of childish vindictive behavior, lies and half-truths, and vacation scheduling is a complete joke with the branch manager taking the last 3 weeks of the year off and never allowing the rest of us any additional holiday time with family. Most of the time I don't even receive acomplete schedule for a given week until the Friday or Saturday leading into it, and on multiple occasions have been told to show up at a given time on Monday and I'll get the rest of the schedule then. How can a person plan anything in life around that kind of junk?
Not a great experience for me and I'm working on finding my way out.