Never seen a more poorly run hotel
Gallery Host (Former Employee) – Warrenville, IL – July 25, 2016
I knew that when I signed a waiver to give up my 30 min lunches that it could only, get worse. I did not realize how bad this job was going to be. Its not customer service as a front desk hotel agent would suggest. You are juggling every kind of job possible from being a mcdonald's employee, to janitor, to bartender, shuttle driver, and then being customer service.
Management could care less about their customers or their employees. My manager literally told me, if you don't hate your job yet, you will learn to hate it soon enough. They sit around in the office all day eating and trash talking employees, customers, higher ups from 9-5 and call that a work day. They are not shy to let go of employees who don't follow the criteria of poorly and lowly talking amongst each other.
You will have to cook breakfast alone in the kitchen for the whole hotel, then clean the entire kitchen afterwards. This is your morning shift.
Evening means you have to answer phones, check guests in, bartend, and constantly call the houseman when a guest complains about a room, needs a shuttle service or there is something you can't fix.
There is no manager on duty after 5pm so any issues will have to wait the next day.
I do not recommend this job to anyone! Some jobs are just not worth the pay.
Solid Benefits, Some days means sitting and doing nothing all day
poor management, poor organization, hostile environment, difficult customers, heavy workload