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Hyatt
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1,014 reviews

Hyatt United States Employee Reviews

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A great start for experiance in customer sevice
GALLERY HOSTESS (Current Employee), Tucson, AZApril 17, 2015
Pros: Interaction with many different people on a daily basis
Cons: Short lunch break, poor managment
A typical day at work is setting up for breakfast
Greeting guest
Answering phone calls and answering guest questions
Keeping management up to date on any issues or concerns from previous day and night.
An enjoyable part of this job is the interaction with people.
Co-workers are not team worthy
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Fun enviroment, late nights
Lead Server (Former Employee), Huntington Beach, CAApril 16, 2015
manage 5-7 tables with 100% guest satisfaction.
Assist customers and assured their needs and dining experience exceeded their expectations.
Up-Sell customers to daily specials and sales initiatives to assure sales goals were met.
-Consistently received gratuity over 18% on a daily basis due to outstanding service.
-Received company award for only employee to maintain perfect attendance for a full year.
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Excellent work environment
Night Auditor (Former Employee), Philadelphia, PAApril 15, 2015
Pros: Great benefits, good mangement, good work environment
Cons: Lack of staff
Management seemed to tke a genuine interest in employees and thier concerns. Had monthly meetings with employees to discuss topics in the hotel and employee concerns. Enjoyable people to work with.
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It always felt like your home away from home.
Order Taker (Former Employee), Houston, TXApril 15, 2015
Pros: Great Lunch Room and $1 lunch
Cons: Not forgiving of mistakes
I enjoyed Hyatt. I was a order taker and then a server. Department managers are great. If you had to follow the chain of command, not always so good. Best co-workers!
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Fun place to work
PBX Operator (Current Employee), St. Louis, MOApril 13, 2015
This is a fun place to work there is lots of benefits and plenty of room for growth and different job placements. There is alot of things to learn and its easy to move up the ladder
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Great Place to Work and Grow.
Exec. Housekeeping Manager (Former Employee), Orlando, FLApril 13, 2015
Pros: Free Lunches and vacation
Cons: None
Hyatt is dedicated to ensuring exceptional customer service and employee training.
Great co-workers. The best training and growth experience I have ever had.
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Front desk Supervisor
Front Desk Supervisor (Current Employee), Lisle, ILApril 11, 2015
I love working as a front desk supervisor where my multitasking skills are able to shine, answering phones ,checking guest in and out answering all questions, assisting with luggage ,solving problems and driving guest to and from various locations.
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good environment
Customer service (Current Employee), long islandApril 9, 2015
it was a great experience work over there. nice people and the work environment is good. have learned how to work with team
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Good learning experience
Line/Prep AM & PM Cook (Former Employee), Minneapolis, MNApril 6, 2015
Pros: free cafe and gym access and 401k is available
Cons: not the best Healthcare
Good environment to expand your coking knowledge, young crew 19 to late 20 s. High standers of sanitation and cleanliness. Management are on top of crew if not working side by side.
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Purchasing Assistant
PURCHASING ASSISTANT (Current Employee), Chicago, ILApril 6, 2015
 Providing timely guidance to operational hotel management staff on corporate mandated brand standards of operational supplies, equipment, furnishings, fixtures, appliances and the research and implementation of new items
 Assisting department in the developing a methodology to account, track and increase corporate wide purchasing with minority, veteran, LGBT and woman owned businesses.
 Process daily invoices, execute purchase orders, create billing memos, maintain operational budgets within Birchstreet procurement system for the Select Service properties within North America
 Collaborating in the research of an Animal Welfare Policy initiative mandating environmental and sustainability minimum standards for the food and beverage products and vendors
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Ready for a new job.
Gallery Host (Current Employee), RidglandApril 2, 2015
Unfortunately, the management is inconsistent and pretty horrible. Apparently the corporation does not keep an close eye on their people, because still yet to have my yearly raise when it's stated in the employee handbook. Just ready to move on to something that pays better for being overworked. Speaking of overworked this is one job hat is pretty crazy with work. Job consist of almost 5 different type of jobs.
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Great
Guest Service Specialist (Former Employee), Omaha, NEApril 2, 2015
A dynamic work environment with a range of positions from helping with customers to operating the company twitter. It gives employees a plethora of opportunities.
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Great Place
Event Planning Floor Manager (Current Employee), Austin, TXApril 1, 2015
Nothing but good things to say about this company. Great opportunities abound. Good benefits as well. Solid reputation is well earned.
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Great Place to work
Steward (Former Employee), Washington, DCApril 1, 2015
Great atmosphere and work environment. Great benefits and staff is very friendly. A typical work day is pretty busy and helps the day go by. And every year there is an employee apprectation day.
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Just a poor concept...
Senior Night Auditor (Former Employee), Eden Prairie, MNApril 1, 2015
The Hyatt Place concept is flawed to a point where it cannot be redeemed. To have ONE person in charge of the hotel with one set of challenges (being present at the desk to handle guests, near the phone in case it rings, running the end of day and all the filing and other work that goes with that, etc), PLUS the bar and grab and go food (mixing drinks, ringing up food orders, prepping grab and go food, etc) PLUS 24/7 food on demand (making fresh hot food in another part of the building for as many people as ask for it as often as they ask for it, which of course puts the first priority, being present for the guests, completely out the window).

Because they converted most of their properties from other brands, they just weren't designed to function in this way. The kitchen was in another part of the property and the equipment made so much noise I could not hear or see the desk. Even to use an adding machine or the copier I had to leave the front desk area and go through two locked doors, where, again, I could not see or hear the desk.

Speaking of the desk, it is open to any psycho who wants to walk behind it. It's patently unsafe. It is also about 30" high, and flat. The screens are about 20" off the floor and to use them, your neck bends so that it's parallel to the floor. There's no adjusting anything, the monitor is inaccessible under glass (which glares all the light in the ceiling, which it's parallel with...). It's an ergonomic nightmare.

During my tenure, as one could easily have predicted, every one of the managers left, and the new ones heaped more work – more... on the audit staff (who work one at a time, so four managers were throwing more stuff at ONE person). This was because they didn't know (or care) how much work there already was, and how hard it can be to stay on track when 100 people come in drunk from a bar or a wedding wanting nachos.
Also because they didn't know anything about the job, they kept hiring people completely ill suited to the job for me to train to work my nights off, so I wasted time training people that didn't work out on several different occasions, up to a week each.

It could perhaps be improved slightly if the requisite equipment were located near the workspace, or if they would spring for a cordless phone, but the major flaws with the concept are all still there (the desk design, 24/7 hot food without a cook, bar without a bartender, etc). – less
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A nice place to work and grow .
Steward Supervisor (Former Employee), San Francisco, CAMarch 30, 2015
It is very important to do things with love and dedication of so many things that complement your work , that way were my typical day at the Hyatt hotel , I learned a lot in a short time and was given the opportunity to monitor the entire department getting much experience and expertise in the various qualities that my department needs .
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Guest Services
Bellman (Former Employee), Indianapolis, INMarch 30, 2015
Houseman/Bellman at Hyatt Hotel Great work Environment meeting new people every day help them around the city and at the hotel rides to & from the hotel.
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Leading hospitality company focused on service
Assistant Operations Manager (Current Employee), Watertable, Hyatt Regency Huntington BeachMarch 29, 2015
Hyatt has allowed me the opportunity to develop as a leader, mentor and manager. The company's equal focus on guests, associates and shareholders gives employees a sense of value and loyalty.
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Wonderful Learning Experience
Communications Operator (Former Employee), Baltimore MDMarch 29, 2015
Pros: Great Healthcare Benefits.
Working at the Hyatt Regency of Baltimore was a grand privelege. Working with many different cultures and many different assignments allowed me to move into a great profession.
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Overall a good place to work.
Guest Request Runner (Former Employee), Atlanta, GAMarch 28, 2015
Pros: Free Lunches, Discounted Rooms, Decent Break times!
Overall Hyatt runs a pretty nice operation. The hours are good, the pay is good, the tips are good. The staff events are fun. The only big thing with working there is that you've gotta walk CONSTANTLY. I didn't really mind, it kept me in shape but if you aren't keen to constantly moving about and carrying semi-heavy loads.. Hyatt isn't for you.

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About Hyatt

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests – Read more

Hyatt Salaries

Housekeeper
$8.50 per hour
Housekeepers
$8.75 per hour
Host/Hostess
$10.00 per hour
Front Desk Clerk
$12.00 per hour
Room Attendant
$9.25 per hour