Pros: Work from home, make own hours (within reason), home life balance, pay, benefits
Cons: IBM support model, offshoring of jobs for less quality, lack of senior management guidance
IBM has been an amazing place to work. I enjoy working from home with freedom to manage my work/life schedule as needed. I support primarily East coast operations and tend to be "online" for work around 7am PST. This allows me time to spend with my family in the late afternoons and evenings. I work about 10 hours a day but that is to be expected in this day in age of IT professionals at this level.I occasionally work an on-call rotation supporting all of IBM's GTS clients. This happens about 4 times a year, twice on primary contact and twice on backup contact. My typical work day is working remotely supporting customer's data center support needs. I spend a lot of time on conference calls, writing technical support documents, implementing solutions and email. My coworkers are top notch, highly skilled, technicians in their field. Knowledge sharing is key and critical in our industry and I never have to pry to get data from my colleagues. The hardest part of the job is keeping it. IBM's policy to offshore as much work as possible is creating a stressful work environment, diminishes morale, and supplies sub par service to accounts that sign up for IBM support. The most enjoyable part of my job is working with my first line manager, the team of techs and the appreciation of my work from the clients.