The work was customer driven in a fast paced, high tech product development environment. Server capacity was always at a premium which required that it be repaired and returned to duty as quickly as possible. Being a department of one, it was a matter of being a jack of all trades and master of none in networking, hardware and security however this also reduced the amount of career growth there was in the department. Doing more with less is a way of life, at least in the office in which I worked. That might be different in another location. The toughest part was getting others to view your priorities as much their own where their involvement came. This could be a gate to quickly turning resources over to the customer and required careful negotiation. (The last thing you wanted to do was step on any toes for those that you rely upon.) But the challenge was always the best as well as the thanks from the customers. If I helped them do their job, then mine was rewarded because without them, we wouldn't be needed.
Benefits, flexible work schedule, work from home
Pressure, remote management didn't understand the local business environment, no perks like free meals at holiday time, no department outings.
Offering Manager (Former Employee) – Remote – September 19, 2017
By definition this means, "change (something) so much that it appears to be entirely new." I suppose the marketing folks at IBM have picked an appropriate word, since this happens at IBM just about every quarter. Teams are rearranged and shuffled, product direction changes, even logos and tag lines can change.
Revenue Growth Manager (Former Employee) – Seattle, WA – September 19, 2017
My initial 16 years working at IBM were very rewarding and I assumed I would be an employee for life. However, I was let go in 1994 due to massive company restructuring. I returned to IBM in 2000 but it was not the same company any longer. My second time with IBM was not rewarding at all.
Solid and steady company but undergoing a long transformation to stay essential
Finance Manager (Current Employee) – MA – September 19, 2017
Overall, a good company with highly professional managers to work for. I have learned a tremendous amount about all aspect of my specific function area, domestic / international business, and people management.
Contracted as Tech Support (Former Employee) – Phoenix, AZ – September 18, 2017
The managers were varied, so some were great and others were horrible. But, the overall environment was friendly and open. There was constant support for phone and service report agents. Advancement was possible, and managers were nice for the most part.
DS Management Service (Former Employee) – Milwaukee, WI – September 18, 2017
My day start at 7 we found out what line we will work today ,i learned how to work every line in the building the people i work with are very nice the hard part of the job was when i first started and had to learn everything the most enjoyable part is at the end of the day when it's time to clock out
I would continue employment with IBM however due to collocation and not having the option to move to one of the designated cities many employees like myself are required to find alternate organizations to work for.
Level II Technical Support (Former Employee) – Boulder, CO – September 18, 2017
I can't even tell you about the hordes of people I've personally known and met over the years that all had horror stories to tell from their experience at this place. IBM was nothing more than a tech support megastructure that housed a thousand people with an unbelievable turnover rate. You had to be in your seat 3 minutes before your start minute- down to the second. Your computer has to be powered on and logged into windows. Your programs all have to be running at your start minute. If you find yourself logging in before you're ready to take calls, you're penalized. If you log in one minute over your start time, you're penalized. 3 offenses equals termination. 3...2...1... Back to Indeed...
Free water at the water fountain
pressure from the top down, and you can see the stress on everyone's face at all times.
Technical Support (Former Employee) – Dallas, TX – September 17, 2017
A typical day included logging on to multiple applications to assist with troubleshooting technical issues pertaining to IBM's Risc 6000 hardware and software. I was able determine the failure by sending different diagnostic tests and most of the time corrected the issue. Many times I would have to mail a piece of hardware and ask the customer to call back so I could assist him with the installation and test. I was able to use my knowledge of UNIX. Everyone was highly intelligent and kind. Management was cooperative and kind.
AUTOMATED TESTER (Current Employee) – Rocket Center, WV – September 17, 2017
I started working at IBM right out of college and they worked with me as far as advancement when I went from a Service Desk Analyst to an Automated Tester. There were issues I had with the progression in my career from there and that is why I am seeking employment elsewhere, but the people are nice and the benefits are on par with most large IT companies. The worst part about working in the division I worked in at IBM was that it was 100% contract based work. I was not laid-off when any certain contract ended, but it felt like I was getting a new job once a year without any further compensation form the company.