Staff adjuster position with ICA, Inc.
Demonstrate proficiency in property estimating, investigation, evaluation and negotiation of first party property claims.
2-3 years 1st party property (Personal and/or Commercial) claim handling experience required
PRIMARY DUTIES AND RESPONSIBILITIES:
Handle First Party Property claims as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. Proficiency with Xactimate is preferred.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Prepare necessary written correspondence based on the client’s requirements.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of claim files
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent, client and all other internal and external customers. .
Perform any other duties as required.
** Occasional Catastrophe Duty, including traveling to other states will be required.
EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.
2-3 years property claim handling experience required
Knowledge of construction, estimating and estimating system (Xactimate preferred)
Resident adjusters license -New York
Valid driver's license
Must display solid verbal and written communications skills.
Hardware and software skills and abilities including computers and other similar electronic devices. Microsoft Office, Outlook, Excel, Word.
Excellent organizational skills
Ability to work independently
Solid analytical skills
Excellent negotiation skills.