IT Cadre is currently looking for a Production Support Manager. This position:
1) Will be responsible for ensuring that the appropriate support is provided for a major government application.
2) Will work closely with the client and vendor management to negotiate support metrics and position for a migration of support for a vendor-implemented application to the client over a multi-year period.
3) Must be capable of interfacing with highly technical staff as well as senior management and providing the translation between the two.
4) Will assist staff with new development
5) Has to be able to prioritize
6) Needs to have excellent written and oral communication
7) Needs to have strong negotiation skills.
8) Needs strong troubleshooting skills as well as experience working in a fast-paced, agile environment.
9) ITIL Certification is a plus.
Place of performance is Columbus, Ohio.