Founded in 2005, ITD Solutions is a leading cloud, data and telecom consultant and agent in the Boston area. We work with all of the top carriers and service providers to find the right telecom and IT solutions to most closely match a client’s exact needs. We negotiate the lowest price possible, help manage service implementation to ensure a smooth cut over and provide dedicated account managers who serve as a single point of contact for all customer support needs. We also do this for Merchant Processing and Energy.
Cloud services are revolutionizing the way companies manage projects, shares documents, safeguard data, and engage clients. They also seriously enhance internal communication.
ITD Solutions is uniquely positioned to capitalize on cloud services, making migration easy and hassle-free.
This is an Entrepreneurial position paying residuals on a monthly basis. A Proven sales person will be making at least 200k + in 2-5 years on a residual basis. Serious candidates only.
Position: Commission Only Based
Telecom Agent / Account Manager
- Procure new business thru existing relationships and through cold calling
- Track expiring contracts and renew or upgrade services once customer is sold
- Create opportunities to generate additional revenue through up-selling
- Initiate and monitor all account activities (e.g., trouble tickets, billing inquiries) and follow up as necessary to research, facilitate, and ensure resolution. ITD will help facilitate this.
- Recognize and escalate at risk customer situations
- Facilitate customer order requests for moves, adds, changes, and disconnects, initiate orders and ensure orders are completed in timely, accurate manner and to customer satisfaction
- Set up and maintain/update customer profiles and account activity daily in CRM to ensure accurate, current information is available
- All other duties as assigned
- Daily calls ,appointments,closings (will have a weekly quota)
- Trouble tickets and billing issues handled in timely fashion
- Renewed customers
- One year of telecom experience
- Two years of sales experience
- General technology and telecom sales skills are a must
- Knowledge of POTS, T1, cable, DSL, VoIP, MPLS, VPN, Cloud services desirable
- Familiarity with CRM software
- Ability to multi-task and handle several accounts at once
- Good communication skills
- Ability to work independently without much direction, must be a self-starter
- Experience with Microsoft Word, Excel, email exchange and general internet/typing skills
- Must have own transportation and a valid drivers license
Indeed - 7 months ago
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