Pros: good way to make fast money
Cons: short breaks, poor benefits, unreasonable expectations of agents, contradictory instructions, management not knowledgeable
Work for AT&T side, pay attention in training and youll be fine. the systems are difficult to navigate and customers sometimes very rude. To be successful in this organization requires good customer service skills and the ability to bs/bully people into buying things they don't need. Alot of fraudulent and poor business actions. Lack of care for customers.