Cons: Short/limited breaks, also manditory overtime
My Day would start at 8:00 am receiving calls, until whenever they tell you you can go to lunch, then take more calls until you leave. There are two 10 minute breaks included which is just enough time to walk off of the call floor and into another room for a breather then back to the desk. The work was easy (for me at-least) as far as the technical aspect of it. I learned a lot about infrastructure and how technical calls and and networking are handled. Great experience
The management was a little tired, (probably because they are given so much to do), all the people were great, same can be said about the co-workers. The hardest part of the job was dealing with some people sometimes and trying to resolve, unresolvable issues that we don't have the proper tools to do.
Best part of the job overall was the atmosphere because I like using and being around technology. Also if I haven't mentioned already the diverse and friendly employee base.