Customer care contact (Current Employee) – Spring Hill, TN – December 9, 2017
this job is a call center you will have to access customer accounts and hear complaints and disputes. this job can be very stressful and there are a lot of programs to master before you truly are able to do the job correctly. there is a long training period of 6 weeks.
Call Center Representative (Former Employee) – Robinson, PA – December 7, 2017
work was okay enough but it was poorly run and your just a number they can replace. no care for the individual. All your calls are whining about how bad the company is and you try to help them but 9 times out of ten you cant
TECHNICAL SUPPORT (Current Employee) – Spring Hill, TN – December 6, 2017
Ibex global is a fun place to work. They have theme days throughout the month and also cook food or have potlucks for their employees. Management definitely tries to make it an upbeat and fun work place.
Account Manager (Former Employee) – Spring Hill, TN – December 4, 2017
The pay seems great and you would think answering phones is a good job until you think your doing a good job and you don't make the money you should be making or even getting the appreciation you should get.
TSO & CUSTOMER SERVICE REP (Current Employee) – New Braunfels, TX – December 4, 2017
You get pressure from the top. A supervisor said you only do well when you don't ask questions, but they don't teach you anything. Then they make up stuff off the top of their head, like mandatory overtime which is voluntary but if you don't do it they will write you up. Also, they will say it's a blackout day if you are sick, they basically never tell you about what days are actually blackout days. And the supervisors don't help at all except if they like you, they will look you in the face and ignore you, unless you make a scene by calling them by their name so they have to acknowledge you.
12.50 starting with .50 cents/1.00/1.50 after 30/60/90 days on the floor because of turnover rate
They will get on you for your breaks and lunchs and there's no integrity
Customer Service Tier 1 Tech Support (Former Employee) – Hampton, VA – December 2, 2017
On the phone for 10 hours per day. Two 10-minute breaks. 30 minute lunch. Unreasonable to expect 100% customer satisfaction. Would have liked to have an atmosphere where you weren't judged by your customer satisfaction rating.
Customer Service Representative (Former Employee) – Hampton, VA – November 30, 2017
You have to know the right person to get promoted in this company, there is a lot of favoritism in this company, management is lackluster! The only good thing about this company is the HR Department because that’s the only department that actually cares about you
Technical Support (Former Employee) – San Antonio, TX – November 26, 2017
I feel like when you're in training you think you're learning a lot so you can know what to do when you're officially on the floor and on calls but in reality you literally had to come up with ways to troubleshoot the customers problem. You get introuble for things you never learned in training. They expected you to know what to do. The pay was really good but you also get fired if you don't have alot of good surveys from customers. The break room is disgusting. Overall this job is not for everyone.