limited help for agents needing supervisor calls handled.
Pros: benifits and good reasonable hours, holidays off.
Cons: terrible buisness, aweful coworkers, unprofessionalism.
I would come into work, log in my phone pad and get into group huddle. In training class, I learned how to navigate customer billing, television, phone, and internet programs for setup and delivery. My coworkers were young-minded people and most were on drugs I believe. the hardest part of the job is trying to handle and irate customer on the phone – more... because they all want a manager and they are usually all mad. Also, the management yells at you if you are doing more money adjustments for return than you are making in profit. I'm applying for a new job because Ibex Global is a joke, and they say "the earning potential is up to you!" bull baloney!! you don't make the sales money because ATT is too big to fix all the problems and keep the promises made to customers. Everyone is on a different page and nobody knows what is going on EVER!!!/ the enjoyable part of the day?...the end and paydays. – less