Total Dysfunction...But its a job..
Pros: Its a job
Cons: Too many to name..
I truly believe in the products and culture of the CLIENT.
Now, I'm writing this for the big hats of companies that outsource and provide opportunities to other companies like the one I work for. After getting the contract permenantly, the energy for anyone not in upper management ( meaning the advisors that perform the hard work) began to dwindle and almost now obsolete! Why you are asking I'm sure, and as someone who is in the position to interact daily with all, the shows that are put on while "the client"is on site became that! Just shows!! Once the client leaves, the promises that are made, all the "extra" support. concern and coaching,contests and acts of appreciation disappear when the "client" leaves. Therefore leaving confused and disgruntled workers. And while the typical would say and agree that at least these people have a job, which is true,when you want people to "buy in" into "the clients" culture and beliefs, it's hard when the same skill set that is being pounded and taught isn't used for or with the ones who matter as well if not most importantly, the advisors. From lack of communication, system errors, incorrect information and no one wanting to take responsibility but rather put a band aide on wounds to temporarily fix things that simply bleed through or worse cause an infection!
Upsets of pay checks or hours messed up and how situations are nonchalantly handled if even handled at all, promises of things that never came through, and worse being forced into positions that people don't want or manipulation of people into positions and once they are in position, – more... those promises are out the door!
What happens or happened with the company I work for is that people lose faith, faith in the company that handles "the client" and "the client" is so out the loop, maybe not caring, or simply not being told everything, that when opportunities are given to a company like mines, it's hard to get the employees to buy in and so what happens is these people are forced causing an even more hostile environment and ultimately a high turn over rate. But for this greedy company, that makes sense, cheaper to start over and over and over again.
Developing , rewarding and training those employees who have been loyal creates a sense of family ( which the CLIENT truly understands) that's important to the well being of the whole organization. If team members don't feel SECURE and invested, they won't commit towards full productivity!
So yes, this is a job. But if you are truely looking for advancement towards a career(certification, further education)..You may want to really think hard or have a solid escape plan!
I may not have a degree in business and how businesses are ran but I think if I did own or had any parts of running a business I'd want to make sure that even if outsourcing, I'd want to know how the people were being treated and to know while they may not directly work for the company,that the environment mimicked how it would be if so, to ensure that the performance would reflect the same results. Even if it meant sending in a mole, to see, just how things are done and how people respond or react, from the initial hire process to going out to the production floor. – less