Customer Service Representative (Current Employee) – Pittsburgh, PA – June 2, 2017
Its still a growing company but with all the people there are in a small building, there are a lot of cliques and a lot of tention. The majority of people are extra petty and its really easy to get fired but overall, its good money and practically free experience if you can understand the job.
Lots of benefits, good hard work, and decent schedules, Always a lot of food, typically an enjoyable environment, $500 Hire bonus
Majority of people are petty, there can be a lot of tention, there are many systems to understand and can be confusing, A solid combo of confused customers and lazy employees are frustrating, Mentally straining, Not ment for everyone
Agent/Customer Service (Current Employee) – Spring Hill, TN – June 1, 2017
They want to say they are a company that cares yet it doesn't show when the management doesn't show they care. So many people who work hard and do their jobs but yet no one can shine because there's too much here say and no one asks you directly. You can always tell who's the managers pet and who isn't. Half of the managers don't take the time out of their day to actually get to know their people.
Customer Service Representative (Former Employee) – Hampton, VA – May 31, 2017
This was the worst job ever!!!! If you are not used to working in substandard conditions, then this is definitely not the place for you. The supervisors are customer service reps that were promoted off the phones and don't want to ever go back to answering the phones. They don't want to help, instead they like to gossip on the floor. They are rude and uneducated, and brag on how they disrespect the customers. It is like working in the ghetto from 10 am-7 pm.
disrespectful supervisors, unprofessional atmosphere, and rude customers
Level 3 Technician (Current Employee) – South Charleston, WV – May 31, 2017
Supervisors for the most part are the cream of frontline CSR's with IBEX Global; but they are constrained by an Operations team that continually changes policies or job assignments, seemingly at the will of their superiors.
Attendance, in my opinion, is the worst I've seen...possibly in the world, for all IBEX centers.
healthcare is at bottom of the heap of marginal plans
Sales/Billing (Former Employee) – Spring Hill, TN – May 25, 2017
Worst place ever to work, Do Not go there!!!!!!!!!!!!!!!!! Not worth the money. It is not what they tell you, they do not help you out on the floor when you need it. They tell you to figure it out yourself.
Customer Service Rep (Former Employee) – Hampton, VA – May 25, 2017
Management was never willing to help. Work schedules were not permanent and subject to change at any given time with no heads up. There was a lot of favoritism showing meaning certain people could be late whenever they wanted while others were penalized for it. Just an overall unorganized and drama filled company.
schedule changes at last minute when you have children
Customer Service Rep (Current Employee) – Hampton, VA – May 25, 2017
This company has all the potential to be a stellar company however, they only focus on revenue and not customer service and customer satisfaction. The training I received was for a new campaign the company had aquired however, the trainers had no working knowledge of of the systems or procedures. A trainer was flown in from another facility that was currently running the campaign, he was with us for a week then he was promoted to a higher position. This left us without qualified training and trainers.
Supervisor (Former Employee) – Spring Hill, TN – May 24, 2017
The actual work was not difficult, maybe a bit stressful at times working in the retention department. The biggest issues I faced during my time at Ibex was favoritism and being perceived as something by the way your dressed. It was brought to my attention that my overall appearance was being used as a last line of defense from keeping me getting a promotion; even though statically I was statically more deserving than a few of my peers.
sales and customer service, and wireless (Former Employee) – Hampton, VA – May 23, 2017
Growing market segment --Strong sales culture --Technology-focused startup in what can otherwise be a backwards-looking vertical market --Smart, talented co-workers, overall Cons --Disorganized management structure --Limited resources for developing the business --Focussed so significantly on sales volume that fulfillment took a necessary backseat
Tier 1 Technical Support (Former Employee) – Spring Hill, TN – May 21, 2017
I only worked for the company for 3 months and resigned due to a conflict with my "personal" life and work life. The "personal" reason being that my car was broken into WHILE I was working a shift and management had me go fill out a police report, then pointed me for it.
Benefits, Pay, Company based in Philippines, Management, Policies.
Technical support Agent (Former Employee) – Charleston, WV – May 20, 2017
can be challenging but for the most part, a very easy job. competitive environment. bonus can be very rewarding. when hired and in training, they tell you selling the products they offer are just for extra bonus for the employee, while helping the customers. Once you hit the floor, they pressure you to sell as much as possible. can be fired or retrained in order to reach target sales.
customers can be a pain but its understandable because the internet company that they contract for is unreliable service (mostly for rural areas)
other than that, it can be a fun place to work for if you are a people person.
good hours/set schedule. can make extra cash. good pay
constantly getting cussed out. have to sell products