IC System, Inc. Employee Reviews

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Clean work setting
Debt Collector (Former Employee) –  Mason City, IAFebruary 27, 2017
At work you would call people to pay past due bills. The hardest part of the job was to understand the debtors position but yet get them to pay their bill.
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A temporary job setting
Member of Mentorship Program (Current Employee) –  St. Paul, MNFebruary 22, 2017
In my opinion if you want to advance your career IC System would not be the job to do so . However they are flexible with schooling scheduling and it is a great transit job to get you to another job. I do believe the collectors are under paid
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love this place
Collections Specialist (Former Employee) –  Mason City, IAFebruary 18, 2017
working for i.c. system inc. was a place that everyone made you feel at home and like family. I would highly recommend this place to work at to anyone.
Pros
the best place to work at
Cons
its to bad they closed down
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Quiet but productive
Debt Collector (Current Employee) –  Vadnais Heights, MNJanuary 28, 2017
IC SYSTEM is a great place to work, the staff are super friendly and goal oriented. Everyone is super nice and great to interact with, the company is extremely flexible when it comes to scheduling.
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Productive fun place to work
Collections Representative (Former Employee) –  St. Paul, MNJanuary 4, 2017
The company was a great place to work, I just could not move up within the company and that is what i want to be able to do. There is no room for growth at IC System.
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Challenging work.
Debt Collection Specialist (Former Employee) –  Vadnais Heights, MNDecember 29, 2016
Every day was different. Very challenging mentally and physically but in a good way I felt. Overall a decent place to work especially for college kids or entry level.
Pros
Location
Cons
Very hot factory
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Fun enjoyable atmosphere with plenty of potential for advancement
Collections Representative (Current Employee) –  Vadnais Heights, MNOctober 26, 2016
Fun and casual work environment with plenty of growth opportunities. Management treats everyone like equals. Very flexible work schedule. Great benefits!!
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productive fun work place with a foozball table
Debt Collector (Former Employee) –  Onalaska, WISeptember 1, 2016
Working as a debt collector for Ic system I learned the financial aspects of customer service, how to help consumers to set a budget for debt & set payment .
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outbound debt collections
Debt Collector (Former Employee) –  La Crosse, WIJuly 6, 2016
Training was great, upper level management and hr was the best. Constant change, yelled at by consumers daily, slow summer hours.
Pros
production based bonuses
Cons
summer hours
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whatever benefits them
Collections Representative (Current Employee) –  Onalaska, WIJuly 4, 2016
Ic system can be fraudulent and only do what benefits them
they take your bonus and you have to sleep with management to get to the top. Tyical day in the office watching management throw a football around and do nothing, while expecting us collectors to hit daily goals and numbers w/their constant distractions.
Pros
bonuses
Cons
bad place to work, stressful, jerk employees, unfair management
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Flexible and Fun Environment
Collection Representative - Team Lead (Current Employee) –  Saint Paul, MNJune 28, 2016
IC System is a fun place to work. Typically take about 50 calls a day. I also take supervisor calls to try and deescalate the debtor and work on a solution for them. Management is friendly and they are willing to work with everyone. The schedule is very flexible.
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Productive
System Administrator II (Current Employee) –  Vadnais Heights, MNMarch 18, 2016
A typical work day would be brake fix tickets.
I have learn hyper v inside and out
HA SQL clustering
SCCM image deployment
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Enjoyable environment, fun people to work with
Debt Collector (Former Employee) –  Onalaska, WIFebruary 1, 2016
I enjoyed that job greatly. I would love to return to that company. Very professional and works well with home life. This company trains well and answer questions at your level. They you as if you were equal to the highest title there.
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The Managment is a joke
Debt Collector (Former Employee) –  Onalaska, WINovember 1, 2015
You have to sleep with a member of management to get in a supervisor position.

Typical work day, watching the management team walk around, throw a football, laugh, and have fun all day.
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Can be stressful
Collections Specialist (Current Employee) –  Onalaska, WISeptember 16, 2015
This can be a stressful environment and seems to have a lot of changes. A typical day in the office is taking indound and outbound calls, You are on the phones about 85% of the day. You convince people why they should pay their bills. It can be long days and a burnout.
Pros
bonus
Cons
stresfull
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Good Company
Collection Representative (Current Employee) –  Onalaska, WIAugust 30, 2015
Very good company to work for. The bonus base is based on your own performance. It is a high stress environment. The coworkers are fun and welcoming. They have good benefits but the good days and bad days are both days.
Pros
bonus
Cons
high stress
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Easy and Flexable
First Party Debt Collector (Current Employee) –  Vadnais Heights, MNAugust 30, 2015
Its a good company to work for if you make commission you can make a lot of money. The only issue is if someone is harassing you and you say something to upper management you are the one in trouble.
Pros
they cater sometimes
Cons
bad management
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Decent if you are self sufficient.
Collection Rep (Former Employee) –  Vadnais HeightsAugust 18, 2015
Communication and training lack. If you are good at gathering knowledge on your own and have no problem asking for help from anyone other than management then you may succeed. They claim competitive wages but seem to be lacking a bit in this department. Advancement is made difficult by very nit picky policies.
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Love this place!
Call Center Representative (Former Employee) –  Saint Paul, MNApril 9, 2015
Friendly helpful people. I loved it there. Hoping to get the job back! The hardest part of the job would be figuring out what option to select for the inbound/outbound calls because they're so many to choose from and some are very similar. Typical day at work is basically just on your computer all day every day but socializing with co-workers around you when the systems are slow. Honestly my co-workers were awesome! They are so informative and always striving to help you move up and become better at what you do. I've learned so much to have patience with angry people on the phones and how everything works at their company. Most enjoyable part of the job was taking inbound/outbound calls and helping them resolve their issues.
Pros
FREE COFFEE MONDAYS.
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not a great place
licenced debt collector (Former Employee) –  Fargo, NDNovember 3, 2014
company is like a revolving door new people all the time the hour are flexible can get good bonus if you good at collecting.
Pros
good bonus
Cons
not great management
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Overall rating

3.7
Based on 40 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.5
Job Security/Advancement
3.0
Management
3.5
Culture
3.4