Technical Writer (Former Employee) – Atlanta, GA – June 14, 2016
ICF International provided an environment that promoted both professional and personal growth. Through ICF's mentor program, I was able to learn skills outside of my scope of work. This program was a major component in developing skills that resulted in promotions and pay increases.
Excellence training opportunities, career development, personal growth, and lasting professional relationships
Research Technician (Former Employee) – Martinsville, VA – June 10, 2016
Reading other reviews of this company indicate to me that it depends on what part of the country you work in as to whether it's a good place to work. In Martinsville, VA it was a rotten place to work. Management treated employees with very little respect, there were few advancement opportunities, and pay raises depended on who you knew and not what you knew. (it took me 4 1/2 years to get a pay raise of $1.00).You had to constantly be worried about being fired for insignificant reasons. It was a stressful place to work.
There was a different set of rules and regulations for the Martinsville call center compared to the rest of the company. We got no holiday pay and only 1.54 hours of PTO time per month. Your schedule could be changed without notification or concern for how it might affect you. The work enviroment was decidedly hostile. Leaving this company was the best thing that could have happened to me.
Management was hostile and did unethical things, few opportunites to advance and having senority or a degee meant nothing.
CSR (Former Employee) – Owingsmills – June 9, 2016
This is by far the worst job I have ever had. Training is very poor and when they put you on the phone they change their mind about what you can and can't say every 10 minutes. There is absolutely no consistency and management refuses to help you. One manager spends her time taking personal calls while the other one guesses at the answers. None of the phone numbers they provide as resources work and they are always asking you to do more with no additional benefits. There are no other job titles which means no where to move up . Supervisors refuse to take escalated calls and gossip about employees to other employees. They can't even provide a clear answer about included benefits due to being over budget,most likely from the ridiculous turn over rate. No training class makes it more than a few days,and new class is taught weekly and each time only 2 out of 12 makes it for more than a week. Worst of all management stifles your personality, They claim it's too "flamboyant". They don't want you to know your fellow coworkers but expect you to tell them all of your business. You can't even use your cell phone in the break room. They make up reasons to fire people and never provide a legitimate reason. They even broke contract with the temp company that recruited for them without letting them know.Their goal for employees : have no personality and take as many calls as possible without offering real assistance to customers. DON'T WASTE YOUR TIME!
Great place to work with good culture, smart people, strong passion. They also allow me to work from home. Unfortunately, they are too business-oriented and do not adequately support their staff with good benefits and salary increases.
Fun place to work with lots of variety and opportunity.
Biologist/Consultant (Current Employee) – Seattle, WA – June 1, 2016
It's a great place to work. There is a lot of opportunity for professional expansion and advancement. As with any consulting, there is definitely independence. The most enjoyable part of the job is the variety. Days are never the same.
Customer Service (Current Employee) – Maryland – May 26, 2016
The worst place to work for. They do not value there employees at all. The pay is horrible. The do not offer pay raises but give you new titles and expect for you to be content and do it for the low pay. The supervisors are horrible!! There was only one decent sup in there. They don't know what they are doing. When you ask questions they make stuff up and when you show them they are wrong they still expect you to listen and do what they say. They contradict there selves a lot. Very hostile work environment. No benefits of perks of working with them. They constantly put you down. You can be an excellent performer and they will look you in your face and say. Now you need to perform higher. They recently had / training classes of 12 ppl and out of those two training classes there is probably 4 ppl still employed. I've never worked in a office were everyone hates the job and the managers. They don't allow u to speak to fellow colleagues. If they see you are getting close they separate you. You are not allowed to talk. I honestly could keep going on but I would be here for days.
Overworked/Underpaid Former Employee (Former Employee) – Martinsville, VA – May 25, 2016
Every year, they lay off a large number of employees because the company is "over budget". How does this happen? You go in everyday worried if you will make it. Every time you miss a goal or make a minor mistake, they overreact and remind you of the previous "D-Day". Management overreacts to everything and they fire folks for no rhyme and reason and then run and hire temps. If you want piece of mind, don't come here. I've worked at a lot of places and never seen a place Like this.
Technical Business Analyst (Current Employee) – Atlanta, GA – May 8, 2016
ICF International is a contracting company that deals primarily with the federal government. Everyone is very friendly at ICF and willing to help. Overall ICF has a wonderful office environment and is very relaxed; however because ICF is a federal contracting company the majority of an employees time is not spent at ICF (which is a great place to work with nice people) but at federal client sites. The atmosphere that an employee ends up in depends on the project they are on and the feeling of the client site.
Excellent employees, Managers who really care for their people, hands on training
All positions are for federal contractor, employees are stuck offsite in hostile client situtations
Analyst (Former Employee) – Fairfax, VA – April 12, 2016
Have you seen Office Space? It's kind of like that. You better get your billable hours in, but not too many to the same charge code, or you'll be hearing from someone... During the 2013 Government Shutdown, they made their employees use vacation and unpaid leave if they couldn't find work (which was most of us). Pretty much sums it up. Basically, all they care about is how billable you are, so there's absolutely zero office culture (until happy hour when people would bond over how awful it was), and their year-end raises were laughable. DO NOT WORK HERE if you can help it.
Customer Service (Former Employee) – Martinsville, VA – April 8, 2016
The worst place I have worked in my entire life. No organization, no training and most of the Supervisors dont know anything either. Typical day starts totally unorganized. Co-workers were good people but its the environment. The hardest part is no training and they expect for you to do YOUR JOB. They just started a child support call center with a contract for the State of Maryland and again THEY DONT KNOW ANYTHING so how can you train when you dont know yourself and the Supervisors have the audacity to coach you when again they are totally worthless. They do not offer holiday pay at all. The lied in the interview. It is no future there so I quit. I was miserable