Pros: flexibility in hours; being able to work from home
Cons: sometimes limited hours due to lack of work
Despite the average rating I gave ICFI I do not work for them because of the benefits or advancement, but for the flexibility in hours they allow, within certain boundaries. I started working for them in their Plattsburgh call center doing confidential government surveys, one of which required a background check and fingerprinting. When the call center closed I applied for and was hired doing the same work, only from home, which is very convenient for me. A typical shift is 4 hours, 8 on Sunday. I am given two 15 minute breaks on the shorter shift, and 2 20 minute and one half hour break on the longer shift.
We are required to be professional,and persuasive in getting someone to take a survey from 10 minutes to an hour, and must be prepared to give the respondent a name, phone number and/or web address where they can verify the legitimacy of the survey and answer their questions re who receives the info, and what is done with it. The most difficult part of the job is to convince respondents to take the survey. The most enjoyable part is when someone tells you that you did a good job and that they feel the job is important.