Pros: helping over 200, 000 families
Cons: the assignment ended.
A typical day as a Quality Assurance Manager was keeping over 50 employees motivated and focused on the mission of getting residents restored back in their home or compensated due to recent disaster.
While working for ICF on their disaster relief team I learned working to help others that lost nearly everything, was both rewarding and enjoyable while working long hours in a face paced environment. In addition, I learned there are stretched goals and one should always push beyond the stretch goal and exceed expectations.
The hardest part of the job was facing road blocks, such as, requesting home ownership documentation from a family that lost everything and could not provide documentation.
The management team I worked with was a team environment. They allowed me to function independently, without constant supervision or micromanaging. We met and exceeded our goals.