Medical Laboratory Technician I (Former Employee) – Totowa, NJ – July 13, 2016
Worked here at the NJ reference lab as a tech for quite a while, and had never worked overnights prior at any other job. You tell yourself its not so bad, and you'll adjust to it but the truth is no one ever does. It totally drains the life out of you no matter how many hours you sleep. Being a young adult, I gave credit to my coworkers who were mothers/fathers or who had to work another job, don't know how they managed. The lab itself is set-up quite well. As long as there's no unforeseeable issues, work goes relatively smooth. The only downside is that the work volume was almost always so high for the amount of staff. The whole work flow rests on the processing department so if they have an issue, the whole lab has an issue. If you like a job who REQUIRES overtime 90% of the time, then this is your go-to place. Some people would work twelve hour shifts everyday just because their department was understaffed or did have enough equipment available to handle the heavy work load. And you had to finish your work and meet TAT. TAT is everything for management, if it's not met, expect to be reprimanded if there isn't a VERY GOOD REASON. The pay was the selling point for me when I was interviewing. While working there I was living comfortably and always had money left over each check to do with as a wished. My coworkers were wonderful, and I made a few lasting friendships. However, towards the end of my time there I felt like they were hiring anyone they could convince to take the job. It was more like hiring for quantity to bear the workload than quality in terms of hiringmore... professionals who at least had some lab experience. And in a lab, when you're testing samples from patients, many of us didn't agree with a lot of their hiring choices. Management itself, not the greatest. Understandably its a large corporation so theres feedback coming to them from employees and hire-ups which can make things tricky and overwhelming. But after a while, I got sick of the politics and games you had to play trying to get real answers instead of "we'll see" or "I don't know". Promotions, from what I saw, were only given to favorites or if you were willing to volunteer for a schedule/position that no one else wanted, leaving them desperate. Work/life balance, not what they make you believe it is. Mind you, they do give a lot of vacation time, however, if the days you need off don't work for their cookie-cutter schedule, good luck. One thing that did benefit me when leaving though, is that other employers looked very highly at my resume having worked for IDEXX (jobs in a similar field). When I left(on good terms albeit) every place I interviewed with was VERY impressed by it. So, if you're looking for a well paying job, with harsh overnight cookie-cutter schedules, political management, and a work load that will almost guarantee OT - then this is the place for you!less
Data Services Specialist II (Current Employee) – Eau Claire, WI – March 10, 2016
If I could take my current job with me wherever I went, I would. The benefits are great, the yearly advancements are slow but reliable. I enjoy my co-workers and my time at work. We are encouraged to take care and provide good customer service.
On the other hand, like any large corporation, occasionally upper management makes decisions that are out-of-touch. Promotion opportunities are limited outside of the headquarters in Westbrook, ME.
Good news is our general manager has a relationship with us, and I can tell he is a true believer in the cause.
relaxed working environment, good compensation, great health insurance
night time processor (Former Employee) – Worthington, OH – June 27, 2016
one of the worst places I have ever worked. if you have any education or intelligence do not work @ this location on the night shift. the team lead is ignorant and the day shift management isn't any better. the lab has a fantastic turn around time for it's clients because the lab techs/processors work long hours with no breaks. the only positive to this job was the benefits, they were wonderful, but not worth all the negatives of this job.
constant mandatory overtime, no breaks, horrible team lead
Worker (Former Employee) – Memphis, TN – May 31, 2016
Idexx would be ideal if the managers/supervisors realized that the EMPLOYEES are the core of their success. As they sit in their offices or as of late on their beach vacation soaking in all the amenities that were earned on our backs, they should reconsider the policies and procedures that they email to each other all day. Maybe someone should populate a chart that explains why the turnover rate is so high ...great question
Temporary Laboratory Technician (Former Employee) – Westminster, CO – July 7, 2016
Was a temporary worker for someone on maternity leave. High turnover rate, management are bullies and never listen to their employees. There are some real great people there but saw time and time again gossip circles and whispering. If I wanted to be back in high school, then I would work at subway. Save your time and dont apply.
Unprofessional, gossiping hen house, bullying, management and employees very disconnected
Digital Radiography (Former Employee) – Eau Claire Wi – September 13, 2015
A former employee years ago, I came back. All is changed. In the first week, 40 people were let go out of entire department. Attended 4 weeks of training - our trainer was outstanding. The customer service training was a circus. My first days on the phone - there were two lead technicians who were bullies. You attend 4 weeks of training and then expected to know everything. When I worked there before, took 2 months to get up to speed. You are drilled and they are relentless. The 2nd day, I had enough and explained what happened to my manager. Who likes her job and you are just an employee. I left. The HR person contacted me and explained what happened in voice mail/email - no response back. Did not receive an apology from co-workers, management or HR. Very cold environment. Go if you want a paycheck, otherwise find a nice job.
Support Staff (Former Employee) – West Coast – April 20, 2016
Healthy organization, great benefits, challenging work. Important to make sure you assimilate well with the appropriate people who have an impact on your career and $$$. This may be difficult as you may not completely be on board with those people, but it is necessary to survive.
Specimen Processor I (Former Employee) – Memphis,TN – March 13, 2015
The moral is extremely low and the management is horrible. There is an extreme amount of micromanaging and the coworkers are kind at first but they quickly turn against anyone trying to move forward. All of the blame comes back to the processor and write ups are quick to come by. There are a lot of unnecessary and unfair rules that do not protect the employee. I found the job to be uncomfortable and unstable. There is the looming feeling that you are easily replaced and any moment is a chance to get fired. The only good part is the pay and benifits but that doesn't fix the harsh reality that this is the worst place to work.
Specimen Processor (Current Employee) – Memphis,TN – September 30, 2015
Fast paced but interesting. Easier to learn if you try. Multiple steps to the best outcome but you must follow them for the most accurate results. It is all about the clients and customers. You see a lot when processing. Idexx deals with animal specimen only so we see various samples. One time there was a whole dog's head coming in for rabies testing. Overall great place to work especially if you are full time. Part time does not really get any benefits but starting pay is great
They do different lunches for employees near the holidays and also show appreciations with food
Really short breaks and part time does not get any benefits
Dining Services Manager (Former Employee) – Westbrook, ME – November 20, 2015
Most of my tenure was a blast. I know I brought significant value to the business and was recognized for doing so. I built a team that remains one of the best of my career. Upon reflection, the company has grown are record pace which can be unsettling.
Medical Laboratory Technician III (Current Employee) – Glen Burnie, MD – March 12, 2015
This job is challenging if you enter from the veterinary office type field, but if you enter from a laboratory it is more adjusting to an animal environment. We run about 1200-2000 samples per night with projected growth throughout this year. This is overnight work usually from 11pm - 8am, however schedules are staggered to meet the needs of the clients and the workload.
Depending on what job you have you may run any of the machines including, Sysmex CBC Machines, Atlas Urinalysis machine, Olympus Chemistry Machines or Hamilton Elisa Machine (getting in the next couple of months). There is also specimen processing where you check in and accession all the samples prior to being tested.
There is a pretty high turnover rate in this field because a lot of people prefer to work day shifts or realize that this type of position is not for them.
Management is somewhat challenging. While they listen to new ideas it is much harder to implement them. They will work with you if you are flexible with them. Some people appear to work harder then others.
Medical Laboratory Technician (Current Employee) – Dallas, TX – April 11, 2016
Team work great and like the way they provide good training to employees. Everyday new ideas because we work on various specimen. The hardest part when working with slow staff which leads to low productivity.
Histotechnian II (Current Employee) – Grafton, MA – June 15, 2015
Idexx is very busy, very fast paced, and I love it! Everyone pitches in and works hard to get the job done. Management is supportive and hard work does reap its benefits. The day flies by. The environment in the lab is very busy - but also very friendly. I love it here and wouldn't consider working anywhere else ☺️
Great coworkers, great benefits, opportunity to improve current skills and to learn new skills.
Client Support (Former Employee) – Portland, OR – April 14, 2014
Steer clear of this company if you possibly can, the corporate hacks are out in force here and there is little hope of ever advancing if you are stuck in Customer Support for example. The company consistently loses hard workers who see no way of getting further in their careers.
Communication is poor between the different departments of the company and in many instances, management and supervisors have no experience on how to do their subordinates job and therefore cannot understand the stresses and requirements of those working beneath them.
Training is almost non existent and corporate red tape prevents anything from getting done quickly, if at all. Poor software management also leads to regular failures that anger clients and lack of staffing leads to extra stress put on the least paid in the company.
lack of communication, management and corporate beauracracy.
Anonymous (Current Employee) – Westbrook, Maine – August 28, 2012
IDEXX is a financially solid company with good business strategy and strong leadership at the top. Employees appreciate being part of a company that does good things (helping veterinarians practice better medicine). Compensation is generally pretty fair although people relocating to Maine from other areas should be aware that Maine is not part of the greater Boston area. IDEXX is almost 30 years old but is culturally more like a teenage company--in the sense of having grown and changed so much over the last few years that infrastructure, processes etc haven't always caught up. Those who appreciate a challenge, and can tolerate a degree of ambiguity and flux, may well find ways to grow their careers along with the company.
good benefits. financially secure. maine hq is in a great location.
pace of change can be exhausting. work-life balance a challenge at times.
Laboratory Technologist (Former Employee) – West Sacramento, CA – August 21, 2012
I worked at IDEXX Laboratories for over 17 years and always found it a great place to work. My co-workers were fantastic, management was fair and the job was FUN!! My particular supervisor was awesome and not a micro-manager. If you know your job and work hard, you WILL be rewarded. As a matter of fact, I left the company for a couple of years and I missed it so much I went back! I very much appreciated the fact that they allowed me to cross-train in all the departments so I would atay challenged. It was a good place to work and I really miss it there. I made lifelong friends there and loved the fact that I was helping animals and their owners. It's a very gratifying feeling and our clients were great. If I were asked by a friend if I would recommend them as an employer I would not hesitate to say YES!! They were a wonderful employer.
management is fair, coffee is free and it's good! allow employees to have input in decisions made. pay is competitive.
This is the equivalent to a sweat shop. The managers are believers in Theory X meaning that will work directly over your shoulder, micro-management at its worst. There is little room for vertical advancement only horizontal shifts between departments. Most of the positions require you to work eight-hour shifts during 3rd shift. There is no flexibility in hours despite the fact this company advertises in black and white via the employee handbook that they believe in work-life balance. The operation manager walks around the lab all night watching you. It is equally difficult to get any time off. Most employees simply pretend to be sick around holidays and pay days forcing those who come to work to work extra hard. Lastly, the way that Idexx does it's payroll cuts off your pay at 12-13 days meaning your expected take home pay will be short every pay period. Incompetent, ghetto employees fill these jobs. I encourage you to run away from applying to this company.
Great place to work. An employer who values it's employees and their education and experience.
Research Laboratory Technologist (Current Employee) – Westbrook, ME – September 20, 2014
I have enjoyed working for IDEXX. I have and am still learning the ins and outs of research and development of veterinary laboratory diagnostics. It's a great place to work with excellent benefits, but most of their employees have started out as temps and being a temporary employee does not guarantee permanent employment with benefits. I really have enjoyed every aspect about working for the company. It has allowed me to branch out into new avenues from my many years as a medical technologist working in the human aspect of the science. Management is great, the coworkers I enjoy working with. Just a great place to work if you can get your foot in the door and eventually become hired as a full time, permanent employee with full benefits.