IDEXX LABORATORIES Employer Reviews

I worked several years ago as a support consultant. I left a great job to take the job at IDEXX, a job that I could not get back if I left. I was told I would be going into a training group for tech support, one step above SC level, but on my first day, they told me I would remain a support consultant and "maybe" move up "eventually". I also made LESS – more...  money than I was originally told. The training was a joke, six weeks with a less than qualified trainer and then thrown on the phones with angry customers. Constant management breathing down your neck to take calls, take calls, take calls...you can't work fast enough for them, ever. Don't get me started on "magic training" for phone manners...also a nitpicky joke. I left after 8 months. Of the 20 people in my training session, three were left when I quit. Within a year, everyone was gone. Take this job only if you have no other options. Do NOT leave a decent job for this joke. – less

management not good, supervisor have issues,and he dont like to work.

I was hired on a while back for customer service, once i was there for about 2 weeks i was told what dept i would be working with. i was chosen for hematology. i had no science, biology / chemistry background but i was eager to learn and do a great job for them. there were 2 evaluations that determined your employment. the first comes about 1 month – more...  after starting and i passed with flying colors and the 2nd came a little after the second month where your expected to be all most perfect on the phone helping people with what i refer as my major (hematology). you only have less then 2 weeks at that point to perfect the way you do your job. i for one failed and i was let go, i feel unjustly. most companies would give a new employee between 3 and 6 months once training was complete but not IDEXX. i still feel IDEXX is a great company but im not impressed with there training practices. they make it seem like they will work with you until you get it, until you understand it but in the end it comes down to survival of the fittest, you either understand it exactly and be able to talk with DR's, lab techs like an expert. this is what they expect of you or you find your self back on the unemployment line wondering what you could have done differently and praying you find another position some where else and quick. – less

IDEXX has the best benefits, always consider the employyes concerns and input, and encourage employee involvement.