Zero support from upper management
Operations Manager (Current Employee) – Anywhere – May 16, 2017
If you're a management professional looking to have a meaningful impact of profit margins, efficiency and sales you should not apply for the job. The instructional staff and customer service representatives run the show and will complain to HR, the RM or basically anyone who will listen (like a celebrity guest) about the problems with their pay, schedule or how the building is staffed. Upper management will not support you, even though you are following the labor plan they put forth. Be prepared to have to "ask" for permission to write someone up, stay open beyond regular hours, hold a teambuilding event, run a special, or host a large scale event. Marketing materials will arrive either the day before or the day after the event, and the corporate team will likely have spent your entire budget on it. The IT systems barely work and constantly go down, and the maintenance teams have no plans in place if a major component of your wind tunnel breaks.
The sales goals are aggressive, and just when you think you might actually hit them, the corporate team will release multiple discounts via e-blast (and not tell you).
Oh, and if you're lucky enough to earn a bonus (the criteria constantly changes), they won't tell you when you're actually going to get the money because they haven't figured out a time frame. You also have to be there for 18 months before you are eligible for a raise, despite being in a location that is outperforming everyone else.
My tenure at iFly can best be described as disappointing.
Free tunnel time, low cost insurance.
Conflicting instructions from corporate team, resistance to pay bonuses, zero work/life balance, inability to make decisions at the local level