Poor local management. No consistancy
Pros: I am greatful to be employed
Cons: Inconsistant schedule
9-12 hour work day. Fast paced dealing with medical equipment. Supervise a team of 40 agents. Responsible for attendance, QA , discipline, assisting agent with attaining goals. Supervisor team not as cohesive as it should be. Schedule changes on a whim. Required to work as much as 55 hours a week without notice. Enjoy learning about medical equipment. Embrace the opportunity to resolve customer issues.