Healthcare management (Former Employee) – Atlanta, GA – May 4, 2017
Created reports with management looking over my shoulder most of the time. No real training was ever offered and it felt like the trust and relationship between management and employees was never there.
Product Owner (Former Employee) – Atlanta, GA – June 30, 2015
Be ready to dive in without any true guidance while being expected to adhere to complicated business procedures. You will need to be able to read lots of poorly maintained policy documents which are spread across multiple locations.
You can rely on team members to help, but only as much as they have availability due to the workload and pressure of monthly cycles.
Great Location, Decent Benefits, Friendly Co-Workers
Constant changes in management/leadership, outsourcing, under developed business practices
Manager (Former Employee) – Atlanta, GA – April 29, 2014
IHealth is a company that has no structure. There is no room for advancement and do not attempt it, otherwise you may be dismissed. There is a lot of off shore support which is one of the biggest issues because they are never available when needed. Also, culturally, dealing with associates in Pune and Hydrabad, India is a challenge. When they are available, it's usually unsolicited criticism along with the attitude and mentality that they are better and smarter. There is a strong lack of communication and upper management doesn't seem to care. Benefits were good and my manager was nice but others not so much. All I can say is, join at your own risk. It's not for everyone. Also, there's a pretty good turnover especially since most of the business is through acquisition of other businesses and again, the communication. This is a BPO, so job security is not guaranteed.
Benefits, Pto, Holiday and Work/Life Balance
No Structure, Pay, Upper Management and everything else
Manager (Former Employee) – Atlanta, GA – September 12, 2013
PROS -flexible schedule -excellent PTO program -community endorser -friendly MDs
CONS -multiple computer problems -antiquated systems, methods -siloed departments, lack of cooperation/interdepartmental training -opportunity for advancement few and far between -hardest part of job: trying to anticipate the "unknown"
Receptionist/Office Administrator (Former Employee) – Atlanta, GA – May 5, 2013
This company is going through many changes. Most in office work has been sent off shores. Years ago this was a good company to work for. Due to the healthcare changes it has taken a total change in direction that mostly benefits it's executives and investors.