IHealth is a company that has no structure. There is no room for advancement and do not attempt it, otherwise you may be dismissed. There is a lot of off shore support which is one of the biggest issues because they are never available when needed. Also, culturally, dealing with associates in Pune and Hydrabad, India is a challenge. When they are available, it's usually unsolicited criticism along with the attitude and mentality that they are better and smarter. There is a strong lack of communication and upper management doesn't seem to care. Benefits were good and my manager was nice but others not so much. All I can say is, join at your own risk. It's not for everyone. Also, there's a pretty good turnover especially since most of the business is through acquisition of other businesses and again, the communication. This is a BPO, so job security is not guaranteed.
Benefits, Pto, Holiday and Work/Life Balance
No Structure, Pay, Upper Management and everything else