After being hired, it seemed like a wonderful company to work for. Everyone was upbeat, talking about their advancements, great benefits, ect. That was during training, then after training it's another world. IKEA has the worst customer service for the customers. Having prior call center experience, which seemed to be unique since older employees were bred in the IKEA world, their idea of good customer service is to "pass the buck." The 1 call center handles all calls for the US stores and they do not take into consideration the time zones. The various departments needed to assist customers, leave after 8pm EST, so if a customer in California needs help, they are out of luck, or you are told to create a "case" that usually is never responded to. In addition, that case you may have created will have a "case error" causing you to be a very bad person. The company has an annual holiday party but if you are not going and scheduled to work, you have to "pay yourself," instead of the company compensating you because of their closing for the day. When a customer calls with a problem, you must apologize over and over or fail your call review. A majority of the time, you do not help the customer and I'm not used to not helping people and resolving their issues. I can empathize and pacify, but how does that really help the customer? The quality department only reviews 2 calls per month, and you will fail again if you do not say "I'm sorry for your problem.," that we caused. Very nice new call center, that's about all I can say good about the company.
Worst customer service