Serving various roles including assistant to Chief Executive Officer, President, Vice President of Sales and Vice President of Services for a $7 million dollar based company that is one of two Hewlett Packard SVIP Elite Partners in Michigan in LaserJet printers and multi-function systems.
• Team leader with the responsibility of exceeding customer service expectation levels for customer solutions and resolutions. Producing and implementing press releases, emails and letters to CEO’s, Presidents, VP’s, customers and employees. Generating and utilizing sales matrices, processes, databases and analysis relative to critical customer information.
• Raising sales activities and expanding customer database by 62% with focus on sales growth and company gross profit for top 100 customers.
• Enhancing customer service and order processing to high levels giving customer service 97% rankings and receiving Vendor of The Month Award from Quicken Loans in August 2007.