The enviroment was absolutely Pro-client oriented. I loved it!
Cons: who focuses on the contra positive? it's usually pointless.
In a typical workday:
Mornings I resolved client support issues. Typically, I would engage tech support resources from outside the company, Blooomberg, Reuters, Pershing, Dell, IBM, Cisco Systems, etc. Mornings involved pure problem solving with a high-touch client orientation.
Afternoons were typically spent talking to and meeting new prospective clients; either by video conference or face-to-face visits with clients in different parts of Latin America.
Evenings were spent managing existing clients relationships. Sometime this meant engaging in brain storming sessions with clients about future growth ... at other times, this meant attending a Charity Event hosted by my client's favorite charity. IMC's high-touch client focus implied on thing as central to the company's ethos: We work together, we live together.