I entered the iMobile workforce after a drastic pay change. The commission structure changed from raw sales to meeting metrics based on Sprint's demand of their third party retailers.
Meeting metrics, which determines pay, is the hardest part of this job for me. Everything else comes rather naturally. If you own a phone, have worked retail, and have decent customer service skills, you could probably handle this job.
The co-workers that I write about will not be the ones you speak to, as my location is undergoing a large shift in employees. We run the entire gambit of people you would meet in a Baltimore suburb. There are middle aged men working for this company, young girls who you would see walking around in malls, there are tech-geeks, and there are hustlers. Sometimes, they are all four things at once ( give or take being a guy or girl).
This job will give you the opportunity to help people who are distressed. It will challenge you to fix things that aren't actually broken, and convince angry people of your sincerity. If you can do these things, and add a new Sprint device to every person's bill you will make wildly large paychecks.
The management at my particular store is amazing. She is motivated to help us succeed (because she gets paid on store performance) and she's also very competitive with the other stores.
I'd work here forever if I wasn't trying to start a family and needed more money. Single professionals who are between jobs or want to get into the cellular business should work here. Professionalsmore... with families and lots of debt should probably start at Management or higher.less
commission bonuses, regular schedule, work inside mall, busy evenings
Performance metrics (payment penalties), slow days
Sales Associate (Current Employee) – South Portland, ME – April 14, 2016
I have been working here for a little over a couple months and I have to say that this has been the best place I have ever worked my store manager is amazing, even when he's not around he is willing to help and answer questions if you call him, along with that everyone I work with has an amazing attitude and is always willing to help and make sure you understand how to do certain things and will help explain if you don't along with sharing some sales to help get your numbers up. I have had several jobs but with this one I have finally found a company that im glad to get up in the morning to go to, and that i like to represent. i saw some cons being numbers but if you have that right mind set then those numbers are just a challenge for you to excel in.
Store Manager (Former Employee) – New York, NY – August 7, 2016
This company is all about frauds. I worked in this company as a store manager. They just want Gross profit. All they want you do just add new lines and customers accounts. And want per box. They want $40 dollar accessories . Every upgrade and new activation you do. They want you charge them. Its crazy. They asked customer for Money. Saying that its new york TAXES. And they don't give receipts. Its crazy. Just in simple words. All frauds. If you don't do frauds. You cant work
Sales Associate (Former Employee) – New York – March 17, 2014
A typical day can consist of keeping busy selling all day or you can simply be sitting around on the computer while the store is dead. My coworkers and store manager were great but I often wondered how other store managers in our district got their jobs, being that they were totally incompetent.
The hardest part of the job was hitting an insane amount of sales goals and dealing with customers whom believed the world owes them something, but hey, that's part of any customer service based job.
It's not the worst job but benefits are non-existent for reps/techs and upper management is constantly breathing down everyone's necks. There's also no personal/sick days unless you switch with someone. They also start nearly every rep at $8/hour now when it used to be $10. Lastly, there is little room to move up anywhere worthwhile in the company.
discounted accessories, lots of down time, flexible schedule
company is poorly run, constant comission structure changes, little room for growth
You would start your day off by clock in and do a daily opening checklist. Now that is done your day begins as soon as that gate goes up at 10 am. The management was OK and the co-workers were all cool and down to earth. The hardest part of the work day was dealing with phone issues by triaging them all day and some irate customers.
Service and Repair Technician (Current Employee) – Santa Maria, CA – November 8, 2012
Typical day at work; arrive. Quickly log in, and usually handle just about every customer that came to the window. If its slow, co workers would come to me for answers as if they couldn't retain the informational knowledge many times before. If no devices need to be worked on, finish up any filing of paperwork if it weren't completed the night before, assist in depot tracking and preparing shipments to go back to the warehouse. I'd read up on the latest information and updates released, abiding corporate policy always. Management was poor and very deceiving, got my hopes up to hopefully advance, later to be told the promotional position doesn't exist.. And I was only meant there for one solid reason, which led to me being discouraged and think less of the company I work for. My co workers were not at the same level of maturity as well as way of thinking in the type of job we were in, nor did they grasp the hint of what I suggested that I knew for a fact would have a positive outcome care to think about what I say be true. The hardest part of my job was for as hard as I worked and how much I meant to the customers, I was never recognized by the company for my efforts and how well I treated the customers. The best part about my job was how happy I was able to make my customers every time. The relationship building came natural for me, because I let the customers feel I knew the true value of customer service and strived to keep it that way.
good area surroundings to eat.
underpaid, no benefits, paycheck always looked funny when it came to ot.
Sales Associate/Tech (Former Employee) – Easton, PA – February 18, 2013
If you are going to decide to work for Sprint, save yourself the headache, and work directly for Sprint Corporate. I can't speak to how the pay will be different, but I can almost guarantee you that you will have a better employment experience. Working for iMobile, you never feel as though your job is secure or as though you are valuable to the company. You are expected to hit goals based off of metro area metrics while working in often low traffic suburban markets. On a store level, generally the work isn't awful. The store managers for the most part are easy to work with people, but once you get above them, things start to fall apart. The stores often tend to invent policies on the fly, often making up rules all by themselves. You are generally hired as a full time employee, working 40 hours a week, but you receive no benefits. They've finally removed them and updated the handbook. When I first was hired it was under the impression that I would be receiving paid time off as well as medical benefits.
decent store staff, competetive pay, flexible scheduling
shady business ethics, poor employee retention, no benefits
Store Manager (Current Employee) – Davenport, Iowa – May 4, 2015
Daily routine consists of delivering deposit, reporting it back to the higher reps, daily inventory scans, shipments and more. All while providing customer service and coaching employees under me on how to maximize their sales.
Store Manager (Former Employee) – Massapequa, NY – February 19, 2014
In my opinion this company has the potential to be great and a productive environment but the turnover rate in this organization is high. Management is very unprofessional and shady so I can see why no employees last there.