Not well organised, not enough training and too much travel.
Job Title IRG Technician (Former Employee), Irving, TX – May 4, 2012
Pros: using ther tools.
Cons: wear and tear on my car.
It was not a very good job to work for. Each job I did the pay changed. For the combined travel and pay I was losing money. They originally hired me to do the jobs in Topeka area, instead had work in the surrounding cities of Topeka. I was basically driving over 500 miles for four days of work working 2 to 5 hours a day. I was putting more hour driving – more... than working and not getting enough mileage pay to call it even. – less
Reset Specialist Team Lead (Former Employee) – September 19, 2011
Pros: i enjoyed traveling to different places
Cons: everything but the above
If you are considering a career with this company, you should reconsider. I was essentially trapped there for 4 years. I say trapped because the work you do for this company will be almost entirely on the road, or you will be expected to drive outrageous distances with little compensation for mileage, and NO compensation for travel time. They will start – more... you at an hourly wage, but that isn't what you get paid. Each project you do has a certain amount of hours assigned to it, and only when project is completed, and store provides signature will you be paid your hourly rate times the number of hours IRG says it should take you to get done. Often they won't have adequate staffing for a job, and will send in temps with limited to no experience, in which case it can take you twice as long to complete job. IOW, you are having to train people, and at the same time getting half what your rate of pay should be.
There were frequent issues with the travel dept not getting complete payment info to hotels prior to your arrival which results in the hotel refusing to allow you to check in. Depending on what time of day or night this is, it can result in you having to drive a long distance home (five hours for me in one case), or sleep in your car.
Some work is day work, and some work is overnight work, and the company in my experience didn't have a problem with mixing this work in a given week. You might work on a fifteen hour reset overnight. You leave the store in the morning, and instead of sleep you have to go to another store and do more work.
Sometimes you will wind up in situations, that due to long distance travel with no drive time compensation, stores not being able to produce the materials you need for hours, and jobs that the company claims you should be able to get done in a ridiculously short amount of time, you will wind up working for far less than minimum wage.
If that sounds good to you, sign up, but otherwise do yourself a favor and stay away. The single worst (borderline criminal) employer I have ever had in my life. I only escaped because work dried up for the better part of the year, and I was on unemployment and had time to find a better job. – less
examples of them only caring about them selves and not the employees i drove from Kalispell mt to Helena mt to do A 5 man reset in lowes little did i know upon arriving to the store i had only 2 guys we started at 7pm and did not finish till 3pm the next day and then had to drive to Bozeman got 2 hrs of sleep before returning to work again 5 man reset – more... and only 3 of us to do it we started at 9pm and did not finish until 9pm the next night and then i had to drive from Bozeman back home to Kalispell 6-7 hrs drive on no sleep asked supervisor for motel room for the night and he told me no you have to be at lowes tomorrow morning by 7 am this is just one example i had several other issues dealing with bad snow storms 6 hr drive taking 12 hrs due to severe weather and having to be at another store in the morning u basically pull in to town and go back to work on no sleep or lose your job – less
The company is a culture of incompetents. The cost of management and scheduling screw-ups, which are frequent, falls on the shoulders of the field tech. They make few, if any, commitments to their workers.
