Great place for growth and entry level learning for CSR
Customer Service Representative (Former Employee) – Atlanta, GA – July 21, 2012
Assist customers with prepaid cellular phone accounts, by assisting them with applying minutes to their account, with their purchased product (Incomm) PIN number. Assist clients with prepaid calling cards. Enter notes into the supplied company data entry system to report if the customer's issue was resolved, or escalated to an different branch for assistance. I learned how to assist customers by listening to them, understand what it is that they need assistance with, and empathizing with them, if their inconvience has caused problems for them. Management team assists the staff as much as possible. The hardest part of the job, is long hours and eventually feeling tired in the middle of he day. The most enjoyable part of the job is assisting the customers by phone, and the customer feeling satisfied when and issue is resolved for them.
health benefits; cultured environment; call center atmosphere of answering inbound calls
fatigue after long hours