InComm Employee Reviews

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Productive and Fun
Customer Service Representative/Call Center (Current Employee) –  Norcross, GAJanuary 29, 2018
This place is a very quiet and very boring. However, it is a good place to work. The foundation is solid and very tidy. Everyone here is pretty much to themselves, but for the most part it pretty decent.
Pros
Free Lunches and overtime is available
Cons
short-breaks, very serious type of place and odd shifts.
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Good temp job
Customer Service Rep (Former Employee) –  Jacksonville, FLJanuary 11, 2018
The work itself isnt bad , management wasnt the best , call center hours, policies and procedures changed often sometimes before your manager knew so it made the job difficult at times
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Not a top choice for employment
Project Manager (Former Employee) –  Atlanta, GAJanuary 9, 2018
Ineffective processes, poor leadership and out dated technology were just a few issues that I encountered while employed there. The environment was extremely stressful and it was not out out of the ordinary to work very long hours to keep up with the amount of work which leads to a lack of work/life balance. The salaries are less than the standard for technology positions in the Atlanta area which also led to high turn over.
Pros
Location
Cons
Environment, Poor Leadership
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Na
Senior Director of Technology Program Management (Current Employee) –  GAJanuary 7, 2018
The people at InComm are driven and have the skills to support the company vision. The people make InComm a great and successful company today and in the future.
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Lack motivation/ No room to grow
Merchant Service Representative (Former Employee) –  Norcross, GAJanuary 4, 2018
This would be an excellent company to work for if they didn't have a excessive amount of micromanagement which increases distrust and growth. Management always looking for negative instead of positive to build you up. Very detached and cold, no motivation from the higher management. The hardest part of the job is staying awake since you are not allowed to do anything while you wait for a call. ( No reading ,no writing, no eating, no internet , no games , no puzzles,) we have to sit like zombies and look at the monitor. Most enjoyable thing is the food that is sent to us from HR and corporate. The hardest part of the job is not having the initiative to move up the ladder because when you intent to progress they immediately put barriers in your way and make it very difficult for you to succeed within the company.
Pros
Friendly employees/ coworkers .
Cons
Lack of appreciation from the management. No room to grow.
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Easy customer service job, excellent pay and benefits
Customer Service Representative (Current Employee) –  Jacksonville, FLDecember 23, 2017
Incomm has been amazing to work for so far. Yes, it’s true..they are strict about certain things; you can’t have paper or pens at your desk, no cell phones, you cannot be a min late or you get a mark up, and bathroom breaks come out of your two paid 15 min breaks, but given the amount of pay they started me out on I can’t complain. The job itself is super simple. There’s a manual you go to that basically explains everything to you...LIKE EVERYTHING. If by some chance you run into something you don’t know how to handle there is a help line you reach out to. And everyone I have met or have ran into in the halls are all kind and helpful.

Adavancement seems to be an easy thing to reach as well..as far as management goes all you have to do is come to work and not have your cell phone at your desk. I’ve read reviews on here that say if you miss one day you’re fired , but that’s not true. I’ve also read if you’re late one min you’re fired and that’s not true either. Don’t let those bitter ex employees who do not know how to be responsible adults make you miss out on a great career move. If you get the opportunity to apply, DO IT!
Pros
Hour lunch, unlimited over time, Great pay, paid holidays, tons of shift options, great people
Cons
System issues
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Ok place to work
Problem Management Analyst (Current Employee) –  Atlanta, GADecember 20, 2017
Ok place to work. Could be better. management needs work. Possibilities for growth. great place to being your career. Good work life balance. Pay is not bad but not competitive.
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Incomm is Incomm
Customer Service Representative (Former Employee) –  Jacksonville, FLDecember 11, 2017
It was an OK, place to work! I personally did not care for the hours; but the working environment and time of people were great! The training was fun and the break room was very clean!
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Management
Coaching Specialist/Trainer (Current Employee) –  Jacksonville, FLDecember 11, 2017
It's an okay job if you like being used. Decent pay however upper management does not talk to people with respect. If you apply for an internal position do not expect a interview. If they don't want you they will target you.
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Direct and to the Point
CSR/Lead/Supervisor (Current Employee) –  Jacksonville, FLDecember 1, 2017
Everything that was told to me during my interview was spot on. I was told extremely strict environment. Easy work. Follow the guidelines of Adherence. Maintain Quality performance. NO CELL PHONES rule. No fraternization. Maintain Dress Code. You are left alone. It's in black and white when you sign up for the position. It is repeated several times in the training room and on the floor, almost on the daily. I am not understanding why folks are so surprised when they are let go for what they say is "no reason, or without warning". Show up, be on time, dress appropriate and never disrespect our clients on the phone. It's that easy. Granted moral can be low, because of the types of calls we handle. No one calls to say their card is working great, and have a nice day. This is a prepaid card, it's people's "cash", so it will create high emotion calls. Follow the procedures in your tool, give 100% attention to our clients on phone, and stay vigilant to any changes that may occur.
That's it in a nut shell. I have never seen the amount of support provided for reps, such as coaching and feedback that Incomm provides and encouraged to utilized. While there isn't much socializing going on, it's structured this way for protection of our client's funds and information. Shift Bids are based on performance rather than seniority, thats a plus in my book.
Pros
Pay, Tools provided, Management hands on, Very Diverse atmosphere, The People whom work there
Cons
High Turn around rate, System issues, No paper environment
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Strict
Customer Service Representative (Current Employee) –  Jacksonville, FLNovember 25, 2017
The company doesn't leave any room for error, So if you are going to work there neither can you.
No Heels higher that 3 inches
No conversation with neighbors
No compassion for the disabled
Very Intrusive
Pros
Lots of overtime
Cons
They don't care about your needs only theres, they have a extremely high turn over rate
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Easy customer service position
Customer Service Representative (Current Employee) –  Jacksonville, FLNovember 21, 2017
Job is relative easy, scripted answers to customer questions. However, environment is uncomfortable, there is no trust from management towards the employees.
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good work
Cassandra DBA (Current Employee) –  Atlanta, GANovember 2, 2017
fantastic place to work good management
workplace culture is good
my enjoyable part of job with the team
there are many things which can't be shared over here but its really good place
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good
Sr.DevOps/AWS Engineer (Former Employee) –  Atlanta, GANovember 1, 2017
Excellent team spirit, motivation largely inspired by desire to not let the team down. Fair employee pay and strong team values put into practice daily.
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Challenging but great learning experience
Supervisor, Customer Service (Current Employee) –  Norcross, GAOctober 23, 2017
- Similar to any other call-center, Incomm contends with its ups and downs; the greatest advantage perhaps is the experience and invaluable lifelong skills gained along the way (conflict resolution, discipline, multi-tasking, time management and goal-setting); which are crucial when considering moving on to higher positions and taking on additional responsibilities. If not, they will come in handy in any future company you might be interested in.
- The potential for career growth is limitless and as such everyone is given an equal opportunity to showcase their technical and soft skills over a certain period of time.
- Management is hands-on and open to feedbacks, but the biggest drawback as far as I've noticed is the morale. Due to ongoing system issues, and the sheer volume of information reps are responsible for handling; there's a disconnect in terms of communication.
- Procedures aren't always as clear-cut as they should be depending on the leadership you speak with at any given moment; which causes a growing sense of frustration among fellow agents and confusion with more difficult customers.
- Performance-based metrics are pretty fair but coupled with the stress and redundancy of an atypical workday load; it leads to a needlessly high turnover rate. Additionally, your performance will determine whether you keep your shift or not on a yearly basis.
- The pay is generous, attendance a must but the benefit package falls short since vacation, call-outs, tardies and sick hours all fall under PTO, and no such thing as voluntary time off without pay to avoid
  more... drawing on your balance.
- The people are amazing and extremely supportive of each other which I attribute to the diversity and leadership. I would strongly encourage anyone considering applying to be punctual, driven, to listen and be willing to take initiative within certain contexts.
- I enjoy balancing multiple roles and coming up with innovative ways to assist agents and clients alike. A typical day at work involves planning around agents' schedule to properly coach, review requests, send out reminders, assist on calls, document performance, address system issues and keep an eye on each agent I'm responsible for.The hardest part is convincing clients to abide by the turnaround time, delivering bad news to an agent and finding creative ways to incentivize agents.
  less
Pros
Diversity, career-advancement, compensation
Cons
system issues, benefit package, communication
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i do not advise working here
Customer Service Rep II (Former Employee) –  Norcross, GAOctober 18, 2017
A typical day at work would be taking inbound calls from customers
who are having some type of issue with their prepaid gift cards.
submitting claims for fraud, bad credit, refunds, etc,
received many calls about not being able to use money on card because of unnecessary holds on funds
Pros
cannot think of any
Cons
company is very cut throat does not value their employeesb at all.
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N/a
Customer Service Representative (Former Employee) –  Jacksonville, FLOctober 16, 2017
The job sucks, I was warned not to go there, I didn't listen. They target their own employees. Nuff said. Only if you really, really need a job, would I recommend it.
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It was okay
Bilingual Customer Service Representative (Former Employee) –  Jacksonville, FLSeptember 21, 2017
It was a okay place to work.. but it was nothing that I thought it would be. They have you go into a 30 day class but that isn't enough training for the things you have to deal with on live calls..
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Incomm
Customer Service Representative (Former Employee) –  Jacksonville, FLSeptember 20, 2017
have to deal with poor management along with very rude customers.
Also the turn over rate is ridiculous they do not care about their employees or what their employees are going through in their life.
Pros
n/a
Cons
lack of communication, no advancement, have to work 50 hr work weeks
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Productive
Dispute Resolution Specialist (Former Employee) –  Jacksonville, FLSeptember 6, 2017
Working with visa gift cards during the holiday season. Disputed charges. and replaced stolen or lost gift cards. Update account information. Merchan
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