Everything that was told to me during my interview was spot on. I was told extremely strict environment. Easy work. Follow the guidelines of Adherence. Maintain Quality performance. NO CELL PHONES rule. No fraternization. Maintain Dress Code. You are left alone. It's in black and white when you sign up for the position. It is repeated several times in the training room and on the floor, almost on the daily. I am not understanding why folks are so surprised when they are let go for what they say is "no reason, or without warning". Show up, be on time, dress appropriate and never disrespect our clients on the phone. It's that easy. Granted moral can be low, because of the types of calls we handle. No one calls to say their card is working great, and have a nice day. This is a prepaid card, it's people's "cash", so it will create high emotion calls. Follow the procedures in your tool, give 100% attention to our clients on phone, and stay vigilant to any changes that may occur.
That's it in a nut shell. I have never seen the amount of support provided for reps, such as coaching and feedback that Incomm provides and encouraged to utilized. While there isn't much socializing going on, it's structured this way for protection of our client's funds and information. Shift Bids are based on performance rather than seniority, thats a plus in my book.
Pay, Tools provided, Management hands on, Very Diverse atmosphere, The People whom work there
High Turn around rate, System issues, No paper environment