InComm Employer Reviews

Job wasn't too stressful, some room for growth and management works hard for you. High turnover rate.

The company has a very relaxed atmosphere where the employees are happy to be at work.

InComm offers a great location with a full service gym for employees. They are involved in the community and offer several opportunities for employees to volunteer.

What they lack is process. The company is so successful it seems like they are moving too fast to slow down and focus on process and employee satisfaction.

Ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Areas of expertise include preparing sales contracts, processing orders, and maintaining positive customer relations. Enhance knowledge and skills through continuing education opportunities.

Awesome environment, everyone's friendly, management is easy to work with and just overall a good place to work.

I learned that customer seervice has many challenges and that the customer experience is very important to the business

Answering phones and providing financial statements to verified clients as well as activating pins for prepaid phone cards.

I learned how to assist in account balances / work in a financial and busy envoirnment.

Management were awesome very strict on puncuality wich is very important while working in a call center .

Co-workers were awesome

No hard – more... part at all.

Assisting customers was my favorite part of the job. – less

The company has champagne tastes and a beer budget. They use outdated tracking devices to filter and disseminate information.

“I really enjoy the competitive side of my job. Being in sales means the rewards and bonuses are very good

taking phone calles related to troubleshooting credit card machines, Loading and processing prepaid debit cards on the Visa, MasterCard and Discover networks.
- Loading and processing Mio cards and calling cards.
- Answered inbound Merchant Service email inquiries related to Incomm products
- Answered and escalated customers phone calls.

I assist incoming callers with the activation of various prepaid debit cards and submit refunds on behalf of customers. I inform customers of their direct deposit information and provide customers their balance. I issue prepaid replacement cards, as well as, Visa gift cards. I am responsible for releasing customers' pending transactions when their card – more... declines at the point-of-sale. I "open cases" when customer documents need to be sent out – less

Pathetic management with over tired workers

enjoyable part of the job - playing ping pong in break room

SYSTEM ISSUES SOLVED IMMEDIATELY, CARE ABOUT EMPLOYEE, MOST DIFFICULT NOT BEING ABLE TO HELP CUSTOMER DUE TO POLICIES.

INCOMM is a great company to work for. I did great within the company. I left to go to ADT for the pay, which was $13.50/hr....$2.50 more than incomm. I wish I never left!!! It was a very fast a friendly company to work for. The only thing that I hated was, they had me get on a payment plan with my college loans. With the pay I was receiving with INCOMM, – more... I wasn't able to stay to pay my student loan, car insurance, and car note...Two weeks before I left, I gave the temp agency I was working with a 2 weeks notice and they told me that I didn't need to give incomm a notice, since I wasn't working directly with them. I tried getting back on with them, but was told by the temp agency that they have a no rehire policy which sucks – less

Was able to learn a lot and be a jack of all trades.
Very hard to leave the Delta family
Worked in a lot of areas of IT

A lot of people will tell you yes the place is good to be working at... From my personal experience the only thing good you will get out of that place is new friends. The company likes to overwork reps for an amount per hour that doesn't even cut it. The benefits are extremely poor and they don't cover nothing. As far as looking forward to being off – more... during the holidays. Please be advised its a mandatory black out period. They have this horrible pointing system for your attendance that many good reps have been fired over stupid issues. I recommend going elsewhere where you are actually valued as an employee and not compensated with food for busting your a** for work. The management team is shady. They only care about themselves and following the corporate rules. Basically you are a nobody to them just another head filling the spot. As far as the equipment you wil be using is very poor and outdated. Almost everyday there is something wrong and your stuck taking the yelling from the customer. There is no initiative and you are stuck doing the same thing over and over. Your quality performance place a BIG role in your position. They will give written warnings and even terminate you over this. They claim to have time for training reps but because they are overwhelmed with other duties, you will never get the proper training to help you improve. Pretty much the topic everyday is how poor the company is and its just not worth the stress and time. Please think twice before applying. – less

Assist customers with prepaid cellular phone accounts, by assisting them with applying minutes to their account, with their purchased product (Incomm) PIN number. Assist clients with prepaid calling cards. Enter notes into the supplied company data entry system to report if the customer's issue was resolved, or escalated to an different branch for assistance. – more... I learned how to assist customers by listening to them, understand what it is that they need assistance with, and empathizing with them, if their inconvience has caused problems for them. Management team assists the staff as much as possible. The hardest part of the job, is long hours and eventually feeling tired in the middle of he day. The most enjoyable part of the job is assisting the customers by phone, and the customer feeling satisfied when and issue is resolved for them. – less

Provide technical and customer support to Merchants using prepaid terminals and softwares. Duties included troibleshooting terminal errors; completing software installations, updating spreadsheets tracking sofwares patches, and working with account management setting up new accounts.

We were a small, close knit office. I was taught many different things at this position that I will be forever greatful. From being a good customer service provider, all aspects of shipping and recieving to working within an accounting software world.

Good company to grow and good team members. The company benefits are excellent and the incentives are great.