Independence Blue Cross Employer Reviews

I was a senior customer service representative who worked in the city for 5 years providing customer service in a call center position to members and providers who would need answers to claims and benefits questions. Some of the co-workers were very kind, respectable and helpful. Some co-workers were not and that made the job a little more difficult. – more... When you are working in a call center, you feel like a number and not someone who would be able to stand out easily and be recognized for the hard work you give each and every day. The most enjoyable part of the day is knowing that each and every customer was beyond satisfied with the customer service I provided. – less

Team spirit was encouraged. Co-workers are sometimes difficult to work with but overall pull together to get the job done.

This is a huge company with many appendages that sometime in it's best interest don't work harmoniously . The challenge of navigating through a dense medical system and unsure providers and clients can prove challenging, but I enjoyed it and excelled often despite the ever growing issues.

if you aren't in the "in" crowd, don't expect to advance. Pucker up for a LOT of butt kissing.

Independence Blue Cross is a good company that does right by it's employees and customers. It is a company I am proud to work for. There is a good work/life balance and upper management is genuinely appreciative of people's hard work. The only downside is there can be limited room for advancement in certain departments.

In my current role, I have experienced a great deal of stress in maintaining a work/life balance, as well as prioritizing my work tasks. My manager has placed a heavy amount of work on my team without communicating our responsibilities to us properly. Also, any changes or updates to my department's business areas are not communicated to us, or they – more... are communicated to us after we find out the information from other sources.

Also, I have been told repeatedly by my manager and other upper level staff that my work is appreciated and my efforts will not go unnoticed; however, I cannot seem to advance further within my area, despite taking on more difficult tasks and expanding my scope of expertise.

That being said, I enjoy working with my teammates, who share the same dedication to quality and high performance as I do. – less

Company has great benefits, customers/providers would call in to verify info to make sure everythign was all right in regards to member info/ eligibility. Referrals/ Precertification on file if needed. If claim processed incorrectly, would review claim and either send back for review or to another party for possible managers exception or to the claims – more... department for adjustment.

Hardest part of the job ...dealing with difficult customers especially if they are demanding too much for you to handle especially if a supervisor is not available to take the call and having to do a call back to the providfer... job security is never constant regardless of years of employment there. Low morale which is hard to maintain at a a high level no matter what the management or anyone might have suggested to improve it.. – less

IBC's commitment to enhancing the health and wellness of its members is felt throughout the company. The work/life balance is heavily emphasized which makes the overall corporate culture enjoyable. I have learned a lot of technical and analytical skills.

Basics: One of the most decent paying customer service call centers that I have heard of. The company has great values and stress culture of the organization. Senior management has great ideas and provides all call center reps with a team of reps that rove around helping anyone on the phone that may need assistance with a concern of a caller.Additional – more... training available to insure you put the customers needs first, as well as the proper way to handle any and all situations. Putting yourself in the customers shoes and truly being empathetic.

Cons: Some mgrs and or senior reps/associates, may need to learn how to speak to people in a less condescending manner. Perhaps attend classes as well on how to properly handle people/associates and effective speaking. A majority of reps in my area feel the same. Its been mentioned, but nothing changes.
However, if you can get over being talked to like a 4 year old, abide by the rules and schedules, stay away from any gossip if any, then one would do just fine.

Cons: The bundling of sick days and personal days. In the event if you have a child or several children and you need to leave early for an emergency, you will occur an occurrence. If you need off (IN ADVANCE) for a scheduled court date, funeral, child's rescheduled surgery (to accommodate your schedule) and the future time is blocked out, you can not have that day off and if you take it, its an occurrence. Most people would only like to call out if something happens beyond your control. Sad to see people leave or get let go when they truly had the need for the day, and knew about it ahead of time and still wasn't approved. The law of call centers I suppose. Call centers do have to meet the business need of members and forecasting the amount of calls they believe they will get for that day, or month, NOT to accommodate the associate.
Just take that into consideration when applying.

Customer service is a great way to get into the organization, and move up from there if you desire. Customer service is not for everyone either so you would have to make sure that you have the niche for it. Great people to work with overall. – less

The most enjoyable part of the day was being able to complete my daily agenda before end of the day so, that I can offer my assistance to a co-worker if needed. Also, being able to bond with my co-workers.

care more about numbers then employees. if you can be perfect in all you do then this is place for you. crazy standards for employees. if you do not meet them you will be written up on probation and fired within 6 months. GOOD LUCK

IBC was in the process of reinventing itself - process changes, systems changes...

Greeted with a Smile as soon as I am encountered. Full of positive energy from Team Leaders tech. advisers .Coworkers are the best. You always feel at home. Comfortable and secure. Help all through out day. Great team atmosphere. Can not wait to get to work. Hardest part of the job is when Customers call Upset about problems they are having and you – more... want to help any way you can and do what ever possible to satisfy them. I have learned Team Value hard work and with out pressure and team leaders have great confidence and respect in you personal ability. – less

I loved this job....miss this job...want to go back to this job. It was my life and a great place to work.

training is offered for better employee's performance. everyday from 8:30 to 5:00 works was so fulfilling because all my superiors were supportive and motivated.

Independence Blue Cross was a wonderful place to work. The people were very nice and very appreciative. It was very nice to know that you made someone else's job easier by taking a few minutes to answer a question, or to show someone how to do something that they didn't know or understand. I was able to take courses in Excel, Word, PowerPoint, SharePoint, – more... etc. My ten year employment was split between the Compliance and Delegation Department and the Medical Director Department. I enjoy being busy and also feel extremely confident and positive to accept any job or task with no instruction or guidance and am very good at problem solving, etc. – less

The company overall has been an awesome place to work over past 13 the years. However, I believe the changes and effects of our economy have forced many organizations into streamlining their workforce with tough decisions. Unfortunatley, my entire team was impacted by losing our jobs last year. That said, I cannot offer review of the status quo but – more... my experience while there was awesome...I truly miss the people and environment. – less

The department where I worked at was very productive and supportive of each and every one of their staff members. As an intern there for only 10 weeks, they made me felt very welcome and part of the team. It was a very good learning environment and my supervisors, collegues, and cubicle neighbors were never afraid to help out or answer questions that – more... I had. – less

it was just an internship that was extended beyond the program scheduled date. I enjoyed working in a corporate setting

Good work hours. 37.5 hours per week. Able to work independently and contribute. Lots of availability to learn new skills.