Pros: it was a very service oriented business with changing customers based on campus events
Cons: not being able to assist customers that needed assistance from another area
Prior to the advent cellular telephone service the IU Bloomington Call Center was a very busy place. Calls not only came in for campus phone numbers, locations and information but also for how to cook green beans or to ask if it was okay to eat a potato if the potato was sprouting. During the summer, there would be calls from the homesick campers just needing a few minutes to talk to someone. We were also responsible for many of the after hours call out lists for various services.
I learned a lot about the campus and how other departments interact. We worked with other departments such as Residential Services and held in-service training sessions on the workings of the call center and how we interact with the other departments. The hardest part of the job was scheduling for a 24 by 7 by 365 operation in order to have the necessary coverage, but adjust it based on the events on campus.
The most enjoyable part of the job was observing the staff provide service to the customers.