customer service training
Valet, Bell Hop, Pool Boy (Former Employee) – Oklahoma – October 14, 2014
I was hired as bell-hop but trained at valet.
Valet: Park hotel and casino guest vehicles
Bell-hop: attend to all hotel guest needs, big or small.
ex:. carry baggage, food request, any cleaning request.
bell-hop was just starting up and need charismatic customer service
I would go back and forth between parking cars and bell-hop runs
I would then take over pool boy services
pool boys- attend to all Pool guest request.
ex:. food, drinks, towels.
I personally loved this job.
I learned the ups and downs of the Hotel and casino work place
I got to learn it with Great co-workers
I dealt with some angry casino guest
but also some great Casino and Hotel guest.
I met so many people and heard so many stories.
after awhile I had usual's and became more than a worker
I became a friendly face and a well known name for the guest
I seriously enjoyed it all.
problems came forth when jealousy hit.
some co-working didn't seem it fair that I got 3xs they're tips.
although I did three jobs and seem guest everywhere.
when they show up, when they stayed and when the left.
although the ending was some what aggravating I wouldn't change anything.
good people, good guest, good money, i got to drive cool cars and make many friends.
jealousy and strict managers