Infinity Insurance Employer Reviews

My day at work is rewarding. I get to help people in their time of distress due to an accident. I have learned time management and patience so far being with this company. The hardest part of the job is going through the training process. The training process is a little unorganized, but every company has it's flaws. Overall, I enjoy management and – more... coworkers. – less

For the McAllen area I suppose this is better than any other call center in the area because that is pretty much what this place is. You give some minorites a desk and a computer to call their own and they feel above the world. This company is a joke, lots of micro managing, disrespect and ignorance. Claims department where I am at is nonsense to the – more... highest degree. Coming to work with the feeling of never knowing which day is going to be your last is something that no one should ever have to worry about as much as you do here. Clearly this place is not ideal, the turn over here is ridiculous. People get fired and hired like you wouldn't believe. If management was a bit more empathetic to the employees we might be more inclined to stay around longer and work harder. The supervisors that are here are on the verge of useless, leaving our job upto these people is insane. Oh and the training is hysterical, for the first 3 weeks here I sat by myself reading material that made no sense to me. Leads who are meant to train and help do nothing. Everything I have learned is from asking other workers here and from trial and error. The outbound, fnol groups are simply who you know and how much of a suck up you are. If you know the right people you move up quickly and if you are like myself, someone who does their job and doesn't use knee bads...well you will never move up. As an email we received recently stated "Seniority plays a role". Lol, your work counts for nothing but your sitting on your behind and dealing with this joke of a company counts for everything. Oh yes and the raises you are promised after 3 months, don't hold your breath! Most people don't get there's till after a year. I do recall being told in my interview that after the 3 month probation period you get a raise, umm yea no. I am still waiting on that. And don't bother asking about it or about getting enrolled in classes to move up from being a trainee. You will get excuse after excuse and still be in the same spot. Overall if you want to get paid decent but deal with stupidty to the umpteenth degree then by all means come join me! Working here is like being in highschool with a bunch of middle aged people who never grew up. – less

I had a wonderful experience with Infinity. I moved from a Trainee to become an FNOL Lead Adjuster in a matter of no time. It's a great place to work if you really want to work. If you just want to take it slow, do not apply here; but if you're serious about moving up in the world, this is the right place.

The PIP department at Infinity is a terrible place to work. PIP adjusters are over worked, under paid, and have unrealistic expectations placed on them.The work moral is horrible, and everyone wants to quit. Impossible audit criteria are used to evaluate the adjusters work. The pay is way below industry standard for a PIP adjuster, The turn over rate – more... is extremely high and as a result, 3/4 of the dept is not trained adequately. The managers are indifferent. The PC software used to manage medical bills is a nightmare and doesnt work. PIP adjuster receive up to 50 calls per day and can not keep up with the overwhelming assignments due to constant interruptions from medical providers and attorneys. The focus in this dept is to close as many files as possible with a complete disregard to quality. Think seriously before applying for a PIP position at this company. PIP adjusters here are not valued and it is made known that you can be replaced easily. – less

It is very is easy to understand and the customers seem to appreciate our work.

Infinity is a great place to work. They are always striving to better the product and willing to work with their insureds.

A typical day was review of files, prepare discovery responses, prepare internal reports: Initial Litigation Reports, Pre-Trial Reports, Discovery Summaries, Depo Summaries, and the like. Prepare for trial as needed. I learned that the reports to claims adjusters are of the utmost importance, they must be accurate and made timely. My co-workers were – more... okay for the most part, but in this office there was some obvious favoritism which was also the hardest part of the job. The most enjoyable part of the job was working with Most of my co-workers. – less

A typical day involves being flooded with new claims while being pushed to close as many files as possible. This is a non standard insurer so the people that you're working for are seldom the cream of the moral crop. the hardest part of the job is having to tell someone who is not at fault for the accident that there isn't enough coverage to pay for – more... their damages because the person we insure isn't responsible enough to properly insure themselves. The best part of the job is the rare occasion that you're really able to help someone out in their time of need. – less

A typical day at Infinity Insurance is consist of inbound calls, investigations, interviews, outbound calls, drive-in appointments, pay asssignments, data entry, and building a trust with policy holders. An Adjuster continues to learn in a daily basis. Every claim and situation is different. Every Aduster is encouraged to work as a team to solve serious – more... problems. Co workers are a second family; we trust, depend, consult, and encourage one another to do our very best. The hardest part of the job is at the end of the day and wish you can stay to socialize and fellowship. The most enjoyable part of the job is all of its aspects when you walk in until its time to say see you later on. – less

I enjoyed going to work everyday not just for the work but for the interaction with other coworkers.

Lot of room for learning new things however no formal training guidelines. Rules for operation change frequently without notice. There is lots of room to grow if you are into politics.

Summary says it all.
8-10 claims per day. Heavy call and email volume. Closing claims is a pain. They sometimes dig their heels in on paying for the most arbitrary claims for no apparent reason. Agents aren't adequately trained so by the time the insured gets to you, they are upset and misinformed, making for a less than smooth claims process.

Mondays were Administrative days where I planned my schedule for the week. Tuesday through Friday were spent on the road visiting clients.

i would love working for infinity it was so much fun to work form home.

Infinity/Atlanta Casualty was an interesting, enjoyable place to work. I had the opportunity to attend several classes to further my education. I was able to use my natural skills which were readily recognized by management. The most enjoyable part of my job was training and trouble shooting problems. The hardest part of the job was when I had to discipline – more... others – less

I love coming to work every day best job I ever had Answering call and taking insurance pay over the phone trying to solving customer problems

Work for the Birmingham, Al office for 10 years.
Previously worked for 3 major insurance companies and had very good work experience over 25 years. Found Infinity had no clue about insurance rules and ethics in the processing claims. Infinity main concern is to meet numbers, whether the claims is processed correctly or not.Worked in medical claims.Had – more... good managament with ample training,but the work load was unrealistic. Always worked 55 hours plus weekly,and this is a salaried position.Promoted to liability adjuster and it got worse.Always worked 60 plus hours weekly. No way to work 5 to 7 new claims a day when underwriting was not completed when policy was written. Material misrep was continious problem but if the insured or claimant went to management they were paid even though the claims reps had denied coverage. Policies have contradictory language and it is a wonder more law suits have not been filed. Unskilled managers were very unprofessional. It was not unusual to be yelled at or cussed at. Women were treated unfairly. I take my work ethics seriously. Infinity does not promote strong work ethics. Meet the numbers. Also the job required secretarial functions that other comnpanies do not. If you check claims adjuster job openings, Infinity continiously has 4 to 5 openings. Does this tell you something>> Morale very low. – less

Called me in for "pre-employment testing." When I got there they declined to give me the test, citing inexperience. Had they not looked at my resume before I came in? They could have done a phone interview as an initial screen. They wasted two-and-a-half hours of my time.

Unconscionable workloads, completely unrealistic expectations, low morale, phone rings constantly. Great coworkers, like family. Supervisors constantly criticize and micro-manage.

Thiw was a company with a great model, just grew too fast. This company allowed individuals the chance to purchase a franchise in insurance to start their own agency.