Pros: they give free lunches
Cons: no lunch breaks - you have to eat while taking calls, very cut throat & stressful
I worked at this place for 2 weeks and it was horrible! The "training" consists of information about the internet & cable packages they provide - information you could easily get off the internet - without giving a clue as to how to handle prospects calling in, or navigating around their confusing software systems. Worse than that, the company heavily utilizes bait & switch tactics of mailing out fliers to homes advertising internet service for $14.95, when in fact that service isn't available for the majority of individuals calling in responding to these specific offers. The software interface programs are lousy and take a long time to load, leaving you wondering what to say to the prospect while you impatiently wait for the information to come up on the screen. Once it does, the Gestapo like trainers/managers are there to micro manage you - practically standing over you and grabbing the phone from your hands when you start talking about the service packages that are available. On top of all this, upper management then calls you into the "training pod" to criticize you for not being familiar with the system and handling calls in the proper fashion. The breaking point for me came when I was on an extended call with a prospect one evening, and the section manager was upset at me for talking on the phone after quitting time, verbally insulting me while I was on the phone. Being that it was salary vs. draw pay scale, where you had to earn more in commissions than the $10 per hour salary they start you off with after one month's time, I probably wouldn't have lasted there much longer anyway. I actually lasted longer than 3 of the other trainees in my class (there were 8 in total to start).
This is a really great employment opportunity for those people who are unscrupulous and greedy, and don't care how they make money - even at the expense of lying, cheating and hurting others. For the rest of you folks out there - stay the hell away!