Wonderful employees but upper managment issues
Program Supervisor (Former Employee) – Huntington, WV – October 13, 2016
A typical day is fairly uneventful consisting of monitoring employees for quality and coaching opportunities, conflict resolution with upset customers, and walking the floor to ensure company rules and regulations are being followed and that everyone is following company dress code.
I learned a great deal about how corporations need to pay more attention to their employees.
Local management were very hard workers with great attitudes (most of the time) who did everything in their power to create a fun, safe, and productive workplace. Corporate management however, seemed to do everything they could to promise clients unrealistic and often impossible goals that were constantly changing just to get a contract and then take it out on the employees when their insane expectations were not quite met.
My co-workers were all wonderful people who i do and will miss, they were the only reason i lasted as long there as i did.
The hardest part of the job was having to enforce corporate rules and regulations that made absolutely no sense and in most cases hindered the employees ability to do their job with the most efficiency.
The most enjoyable part of the job was interacting with my co-workers every day and helping them be the best they could be at the job they were to perform. Most didn't really like the job they had to do, but being able to assist them in doing it just a little better made it at least tolerable enough to not hate being there.
Co-Workers, bennefits, compensation
no smoke breaks, short split breaks, never being sure what your schedule was going to be, due to corporate demands that caused a lot of unfufilled promises, and forced changes that disrupped family life