InfoCision Employer Reviews

I loved working here. They management was great and it had great training. Lots of bonuses and pay raises.

Don't get a job here because you will be treated like a piece of trash. They don't care about anything except their own paychecks.

I worked as a communicator for a work-at-home call center. A typical day at work involved logging in to the "chat room" to view the campaigns to be worked that day and the recruitment goals to be achieved for that particular campaign, and then logging into the "coordinator" as available to receive calls.

Sometimes log-ins were successful and sometimes – more...  the system was down. When the system is down communicators stand-by and watch their e-mail to be told when they can log-in for work. After logging in scripts appear on computer screen which are read with individualized personalization to recruit volunteers or donors.
Management is very interactive and friendly in the chat room and available to answer questions.

Communicators are discouraged from sharing any problems encountered with the scripts or company software that obstruct job performance in the chat room.

My co-workers were very friendly, dedicated to success and extremely team spirited. They liked to help one another.

The hardest part of the job was in not knowing whether or not you would be able to work from one moment to the next. You might not be able to successfully log in, or you might log in and be disconnected from the system, or there might be problems with the dialer causing calls to not come through in a manner that they can be handled, etc. Such circumstances resulted in routine unpaid stand-by time that was supposed to be "made-up" during the week in order to complete scheduled paid hours. Make-up time was not always available to be worked during times that you were not already scheduled.

It was also difficult to work full-time with no paid vacation or sick leave. It was necessary to work without break or not be paid for month after month.

The most enjoyable part of the job was successfully recruiting volunteers for the health charities who were our clients. – less

People were friendly the environment was clean the management was respect and professional. I loved working here helping people on the phone the best way I can.

Calling customers to renew their phone contracts with a cellular company.

Very well organized and professional

 Outbound Telephone Calls and input data in computer

Pay is bad...they tell you one thing & pay you less! They try to run your life.
This is a religion based company--yet they want you to make calls for donations against abortion & yet get donations for the National Rifel association! Guns are more importanat to them than womens rights!
Bossy, yes they are.
They donot supply anything. No staples, No tape, – more...  No pens, No scratch paper....You have to buy there coffee mug to use at your desk---but IF your someone they like---you can use anything..even have an open can of pop at your desk. – less

It helps you to see how professional you can become and how good you are at handling people on the telephone and to be able to endure the challenges of a high call volume.

Being employed with infocision was unpleasent long hours long trainings its a job for a person that like to be on the phone.

This company offered exceptional hours and great pay and benefits. Although some of the potential volunteers we contacted were hard to work with, it made the job feel brand new and exciting everyday.

Infocision is a typical callcenter with high turnover and chaotic work atomosphere. The work flow is not stable.

This company is not employee friendly. No one has asigned desk so you can not feel welcome. No mid shift breaks just two half hour breaks.Needs an hour lunch. Stress is huge on this job. Small company so promotions are far and few. Pay is poor for type of job as bonuses are small. Healthcare expensive. No seniority for working to a better shift. Pay – more...  raises are small. – less

very challenging...always an opportunity to have new experiences

good pay incentives, worked in charitable call center, rewarding when was able to get people to volunteer for charity purposes

If you are an extremely agressive salesperson this is the job for you. The calls you take change constantly,sometimes you do more then one program in the same day. You get to feel utterly worthless there by all the higher ups. The only plus is the flexability in schedule and weekly paycheck.

I cannot believe I stayed there 3 weeks, that place is horrible. You call old people who are on a fixed income and ask for money for political donations and if they say no you have to keep pushing it, hounding them, you have to take 3 nos before you can hang up and the managers, supervisors, etc hound your every move. They listen to calls and if you – more...  breathe to heavy (yes breathe) you get in trouble for it. You cannot be compassionate at all you have to be a SHARK! They promise premium pay of $9-$10 an hour I never got that, they always had an excuse, I only made $7.40 an hour!! AVOID IF YOU CAN!!! – less

This company is great for anyone coming out of college who needs some management experience, but it is not a long term career choice. They know this also that you are a person coming out of college, so they will try to make you buy in on the system and make you believe you have all these opportunities for advancement. The pay is very little in base – more...  but if you are successful you will receive bonuses that make you feel you have a living wage. Unfortunately that is no way to sustain life as you move forward into stages where predictable budget is needed such as buying a house.
Do not get me wrong there is room for advancement, but you have to be willing to relocate. If you are not willing to relocate,sometimes as far as 3 hours away, then your next opportunity may not come for advancement. Not to mention the first three stages of promotion don't actually offer a raise, so it can make things difficult in relocation as well. Managers are a wild card. A number of the managers that have been promoted are merely yes men who have no concern for how things get done and some are completely ignorant of operations. There are a few great managers but there are definitely more on the lazy and incompetent side. As far as work/life balance goes, there is NONE. You have to work typically second shift from 12 - 12. You will not have an opportunity for day shift until you have been there a few years, and if you choose day shift, forget promotions. You also have to work one weekend day as well as most holidays. In addition you schedule will change A LOT. Your schedule is typically either Sunday to Wednesday (although they are now trying to extend it to Thursday) or Wednesday to Saturday. In some cases, a four day work week. But bare in mind, if you are a family and friend-oriented person who likes to spend normal weekend hours and evening hours with them, FORGET about this job. But like I mentioned if you are single, looking for some temporary management experience and willing to give up some social time, this is a good job for you. – less

The time I spent there was short due to injuries that hampered me in performance abilility. The trainers were really nice and they worked with the disabled and accomodated their needs. Just wish I could have stayed. I believe I would have been treated fairly and with dignity. The call center was an exciting, living bee hive of activity. It would have – more...  been fun and challenging to work at the center itself but I needed home work. The center was professional and competative but with a good gracious attitude toward each other and toward management. It's a good place to work and live in. Most of their work was acquiring charitiable donations. It left you with a clean feeling of doing good. – less

It is a great Christian place to work. It was just not the job for me. It is a great job for the right person it is fun and the people are great.