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InfoCision
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131 reviews

InfoCision Employer Reviews

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Telemarketing with good and bad features
Communicator (Former Employee), Austintown, OHAugust 21, 2014
Enjoyed customer service aspect of the job. Management and co-workers were great.
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A competative environment
Tele-marketing communicator (Former Employee), New Castle, PaAugust 14, 2014
Pros: if you are strong in competing with others then this may be for you
Cons: if you aren't a competative for them then they will lower your pay
Overall good place for young people to start out in work field.
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Basic Telemarketing
Communicator/Sales (Current Employee), Huntington, WVAugust 9, 2014
Telemarketing job where you make hundreds of calls selling cell phones and tablets.
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job summary
Telemarketing Sales Representative (Former Employee), Dayton, OHAugust 4, 2014
I like it , easy work, nice people.. you would like it. Nothin else can be said
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good place to work
communicator (Current Employee), Huntington, WVJuly 29, 2014
I answer all calls pertaining to NRA and other clients contracted with Infocision.... I am a fundraiser for several charties
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Productive place to work
Customer Service Representative (Former Employee), Akron,OhJuly 23, 2014
Took phones call to help customers get their bills down. As a Verizon Wireless Third party employee I upgraded Phones Migrated plans, And added new lines. We took debit card purchases over the phoe.
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Sinking Ship
Clerk (Former Employee), Green, OHJune 28, 2014
Pros: paid holidays, benefits
Cons: no job security, very uncertain future
A typical day at work was ever changing in the environment I worked in. I held several different positions with my department in my time there and each of them have taught me something different. While the management somewhat lacks the ability to lead, they do try to understand your side of things. My fellow co-workers were probably the best part of – more... the job, to me. Almost everyone was open and helpful and willing to work together to get projects done. We usually didn't stay within our department barriers very often, it is a very all-for-one attitude. While the company was once a very thriving business, I am not sure it can remain that way for long. Technology and modern advancements are probably their biggest threats. Who still answers their phone for telemarketers anymore? And even charitable donations have taken a hit with the current economy. With all the "Right-Sizing" and restructuring, it's hard to maintain a positive attitude about this company‚Äôs future. I agree for most of my time there it was a healthy, well working company, but it no longer remains so. I do NOT recommend going to work there; it will just be a dead end. At least, for certain departments. – less
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basic call center
Telephone Sales Representative (Current Employee), Youngstown, OHJune 23, 2014
Nothing amazing just work and work on phones calling a record list that they never update.
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Good Tep Job
Communicator (Current Employee), New Castle, PAJune 21, 2014
Pros: great management and work enviornment
Cons: the pay and hours
It's a good tempory postion if your looking to grow into a call center type environment however if your looking to start a career not on the phones this place is not for you..
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Great environment with great Benefits
Sales/Customer service technician (Former Employee), Fairlawn, OHJune 9, 2014
Pros: good pay, great work environment
Cons: customers can be difficult.
InfoCision is a great company that compensates your for your work and rewards your for effort. They offer bonuses, onsite Doctor, work out facility and more. The management are fun to be around but don't cut any slack for your mistakes but are good people. The hardest part of the job can be the attitude of the customers but you can expect that with – more... any customer service position. At the end of the day you are compensated nicely for your work which is paid to you weekly. – less
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A good stepping stone but not much room for advancement
Communicator (Current Employee), Mansfield, OHJune 9, 2014
Pros: good experience that can lead to other jobs
Cons: lack of creature comforts and low pay and failure to keep promises
The job is clean and the hours are stable however I have seen most of the things that made it a good job disappear. After working there a year the bonuses were cut way down making about a $50 decrease in my weekly pay with NO notice from corporate. We used to have an FNP on staff and she has yet to be replaced. When I started they had a nice gym but – more... the took that away saying cuts needed to be made. There is NO room for advancement. If you only aspire to be a communicator until you retire its a decent place to work. It's clean but that's about all I can really give it. – less
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Great place to work
Data Analyst (Current Employee), Akron, OHJune 7, 2014
Great people to work with and gained a lot of knowledge about IT.
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Worst Place to Work
Business Account Manager (Former Employee), Green, OHJune 4, 2014
Horrible job - really bad pay - if your bouns is too much they will cut it before the final number come out so you get a lower bouns. They cut my bouns by 50% two days before expecting a good bounus. This place sucks bad.
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great people in the work place
Agent/Telemarketer (Former Employee), Nutter Fort, WVJune 4, 2014
Pros: free lunch
Cons: short breaks
so I like working with people that have good personality's do there jobs but have fun why doing there job you can get your job done the write way and still have a good time and a good day at work
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They don't care about employees
Quality Analyst & Provisioning specialist (Current Employee), Akron, OHJune 3, 2014
Pros: it's a job
Cons: awful
At Infocision I worked as a Quality Analyst and the wages differed substantially from department to department. The communicators get differential for working night shift (ex: starting $11 an hour) and also receive bonuses (ex:$300-$3000 per month) off of how many sales they make.When I first started there at $9.00 an hour I worked from 5:30pm to 2:30am – more... with no differential from days, we used to have bonuses based off of our productivity (up to $160 per month) but they took that away and gave us up to $33 a month based off our attendance that we can receive every 3 months. They have very high expectations of the quality department but give no incentive. It's nearly impossible to get a promotion in the quality department especially if you do not share the same political views as the supervisors, regardless of how much work you do, how well you do independent work, how often you train others, or how dependent you are all around. – less
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calling clients
Communicator (Current Employee), Austintown, OHMay 18, 2014
Pros: free lunch
Cons: can be boring
some people are not always very nice. the hardest part of the job was adjusting to sitting all day long.
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Infocision has no advancement opportunities
Call Center Representative (Current Employee), Huntington, WVMay 13, 2014
Good starting pay but it is hard to advance or earn more money per hour. Management could be much better.
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Pretty good
Communicator (Former Employee), Huntington, WVMay 7, 2014
Cold call to sell Earthlink internet. Hardest part was the pace.
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Great Center with Gym!
Customer Service Associate (Former Employee), New Castle, PAMay 5, 2014
Pros: great company, benefits, nice compensation
Great call center to work for with many contractors. I learned how to assess a customers needs and then find them a resolution, while contracted by CapitalOne. It is a very big call center that also has an NCAA football stadium named after it! The hardest part of the job is finding the proper product for the customer. The most enjoyable part of the – more... job is helping a customer make the right choice and hearing their enthusiasm. – less
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The lies flow like a river through the building
The fun one =) (Former Employee), UniontownMay 2, 2014
Pros: umm...??? no clue.
Cons: lies, lies..yeah!
I don't even know where to begin. I was told I'd be dispersing calls, and I was put in for TWC sales. I have no desire to sell anything, I am a customer service person not a salesman. Training was a horrible schedule of 8-5 everyday. I was then put on 9-6 for what seemed like eternity. After putting up with the excessive rules (I am a grown up, I can – more... decide when I need to go to lunch and when I don't), doing things in "groups", and then having to call Republicans all day, I was pretty much done. But wait, it gets better. I was then pulled into a conference room and told "We don't have the TWC business, so you either have to go to political, christian, or work 3rd shift". "And you have 30seconds to decide". (Im married, I have a home, I have a life I can't make that decision in 30 seconds). I decided I don't believe in God, the NRA, or the Republican party, what am I doing here? And decided to happily part company. Did I mention that there were 7 new trainees that started Monday of the week I quit? Why do they keep hiring people if they have no work. This place is bs. – less

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