Pros: quick paycheck
I worked temporarily in the Verizon department & learned more about the employees & their personal life than about how to do my job. We were tossed onto the call center floor with no preparation, maybe with the exception of occasional "splitting in" which consisted of sitting with another employee, watching & listening to them work. There was no mock training, no computer simulation. Basically sink or swim. Another issue was the fact most of the "training" came from other employees rather than the trainer themselves, or the managers. And most of the seasoned employees have a 3 month tenure..... Finding ones who have put up with the BS for over that time period are few & far between. I was showed paycheck stubs from employees who worked hard to make the promised bonuses, only to see they made MAYBE $20 extra after a two week period, if that. The $13 per hour rate doesn't take effect immediately, if at all. Overall, the bad attitudes of the managers (especially the call floor managers) mixed with the lack of training & over use of wanna-be professionalism, it makes this location not an enjoyable one or one I would recommend as a long term career.