Infogain helps clients get more from their enterprise data. The company provides consulting, IT systems design, custom software development and implementation, and technical support services related to customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence functions. Other areas of expertise include integrating and optimizing Oracle and Microsoft products, as well as transferring customer service processes to cloud computing systems. The company also provides IT strategy consulting and technology needs assessment. Infogain's key markets are IT, insurance, and retail. Its clients have included UK shoe retailer Barratts. The company was founded in 1990 by CEO Kapil Nanda.
Infogain's operations comprise domestic sales and administrative offices, as well as overseas satellite offices in Switzerland, the UK, and the United Arab Emirates. The company's outsourced application development and facilities are located in India.
As wireless communications systems have become more robust and widely used by consumers and businesses, Infogain has been expanding its support of mobile applications, particularly for retailers, to help businesses address the need for employeees and customers to access more services and data from mobile devices.
Infogain is also tailoring more services to help clients incorporate cloud-based systems into their IT environments. In 2011 the company introduced a service called Transformational Customer Support that is intended to help businesses modernize their customer contact center systems to cut costs and improve efficiency by shifting more functions off-site to cloud-based systems based on tools from salesforce.com and Oracle's CRM OnDemand application.
The company has technology sales and service partnerships with Oracle and Microsoft. – less