Customer Service Representative (Current Employee) – Aguadilla, PR – December 9, 2015
The job is not difficult, the struggle is on the heavy amount of work in our shoulders and the low wages. On other hand, the experience that you obtain in this company is beneficial and help you to grow in this professional environment.
I work from home so I put in a lot of hours. I manage multiple transitions from the US to distribution centers in India and Manila. I have learned more about ERP systems, How to perform UAT's, process definitions and discovery visits. I have also learned how to work with different cultures in different countries. As a BTS Cunsultant I have to constantly take on Management roles for our clients and their transitions. This means I am managing up to 100 FTE's at once. It also means that I am usually working on my own and making management decisions with my center leads and assistant managers. The hardest part of the job is documenting my work. I have multiple transitions working at the same time and it can be difficult to keep organized. The most enjoyable part of the job is the satisfaction of completing a transition and moving it into its steady state.
Process Executive Infosys (Current Employee) – Dublin, D – June 27, 2015
Good multicultural environment to work in. Learning and discovering new stuffs everyday and the management team are excellent. The focus is customer satisfaction first. My colleague are very helpful and fun to work with. But it takes a long time to get promoted.
Sr. Process Executive (Current Employee) – Milwaukee, WI – May 4, 2015
This is an alright company to work for one of it problems is that everyone that is "within" management wants to be the boss. They watch your every move to tell on you like you are a child. Also, they don't pay you a "living" wage. There are better companies out there that allow you to grow - go there instead!
Process Executive (Current Employee) – Milwaukee, WI – February 24, 2014
Typical day at work was very confusing.We were not trained properly and the management could hardly answer any questions you had.The hardest part of the job was trying to help customers without having the proper knowledge.I enjoyed the job because I met new people who were as confused as me.