I worked there several years ago - so it's possible things have changed. However, at the time it was not exactly pleasant. The day to day responsibilities were to take as many phone calls as possible. While sticking to the "recommended script" that they provided. Now mind, they said you did not have to follow the script - but you got marked down if you didn't. Doesn't make much sense. Management played favorites. If you didn't get high marks on your reviews, management was OBVIOUSLY not happy with you - to the point that other employees noticed. However, if you got a high review, they acted like they were your best friend.
I do have to say that I enjoyed my co-workers. They were all very nice. Salary was average. The company tried to accommodate for employees who has a long commute - but again as management played favorites, this was not always a guarantee. Sometimes it was held over your head - "better get your scores up or you are not going to get the hours you want..." Overall, I was able to tolerate it for a few years until I found something better.
management is very immature