Operations Supervisor (Current Employee) – Chambersburg, Pa – July 5, 2015
Manage the workload to meeting shipping times. Decisions based on volume and staffing. I have learned about prioritization and time management. Management lacks communication between supervisor level and management. Better communication occurs among supervisors. People at work are easy to get along with for the most part. There will always be some that arent happy no matter what. Hardest part of the job is meeting expectations due to lack of communication. Most enjoyable part is the positive working relationships that have been built.Those working relationships create productive results.
First off, lets start with the few positives: Aside from the overpriced insurance, the benefits are good. I enjoy having Sick Time again, something I never really had until now. They also offer Personal Time, 'floating holiday', and vacation. Unless too many people request off a certain day, management will usually 'approve' your request, no questions asked.
Now, the schedule: Starting in July '14, I was told the twelve hour shift schedule would be: Wed-Fri, rotating days Sun, Mon, Tues. Come to find out, that was the OFF season schedule, and, 'conveniently', the week I started the 'busy season' of Sat, Thurs, Fri. Rotating Mon, Tues, Weds. Confused? I still am after almost eight months. They call mandatory OT at almost the last minute, 'based on business needs'. So, if you have plans, sick kid, whatever - you have to use time or get an 'incident'. During 'busy season', expect to work five, sometimes, six days in a row (I worked seven once) the week of Thanksgiving and Christmas. Despite the company policy regarding days worked in a row, we were told 'HR had been informed', personally, I took that as a threat. Those sixty hour weeks destroyed my holiday season. I don't see how some of these people have families working this horrible and confusing schedule. I really felt for the temps. I had to time to use on that seventh day, they did not.
If that is not bad enough, during the recent TN Icepocalypse, the parking lot went un-salted/plowed for days before they finally salted a small path to the steps entering the building. That really helps me getting from my vehicle to themore... door. Furthermore, they called mandatory OT when they KNEW about the icy conditions that morning. If you ask me, that was a serious lack of judgment, and huge failure by the safety team and management when it came to the most basic precautions regarding inclement weather. Despite their claims and safety speeches to the contrary, management seems they care more about books than safety of their employees.
Lastly, the work force is so 'diversified', communication is almost non-existent, a fact admitted by upper management at my first safety meeting. Most speak enough English to 'get by', but its still very difficult to understand a word most of them are saying. And since most of these people have been working there for five, some ten years or more, their usually the people bringing you work.
I want to believe in Ingram as a possible career opportunity, but LSI is the armpit of this company. I can only hope for an internal transfer to sometime better before July, or perhaps out of the company completely, whatever comes first.less
four day work schedule, cross training opportunities, internal transfer opportunities, benefits
four day work schedule, mandatory weekends and holidays, communication
I have been allowed to continue to learn and grow while at Ingram Content Group. The new skills that I have picked up are: DB2 for z/OS Systems Administration, DB2 for I-Series, DB2 for LUW, Linux (Red Hat and Oracle), Infosphere Replication, Oracle and GoldenGate. I have expanded my skills in DB2 Connect, Federation Server, off platform communications and networking.
Stocker (Former Employee) – La Vergne, TN – November 25, 2014
The overall atmosphere of this company was great. The people there were very friendly and accepting. I typical day was non-stop busy, averaging 5-6 miles a day walking. The hardest part of the job was the squatting or having to be on your knees to stock some locations. The workers were the most enjoyable part of this job.
Ingram was a great place to work until they advanced people into supervisor positions that had no people skills
library processor (Former Employee) – La Vergne, TN – September 28, 2014
the work was great, I loved processing books for libraries, and before that stocking, packing and receiving product. The benefits were great and up till my last year management was great. They let go many long term employees who excelled in their jobs for little or no reason.
supervisors who new little about the departments they were running
Decent pay if you keep head down and don't worry about safety.
Lead over Production (Former Employee) – TN – September 2, 2014
Management here is a joke. Paying way too many people way too much to run around bumping into each other with little structure or uniformity. Making up rules and treat everyone different to suit themselves. Fired after well over ten years employ, because my boss did not do 70% of what the other bosses of his level did. I couldn't get the actions and diplomacy I asked for and once I began talking to HR about my concerns, management made my job harder until I was fed up. I was paid well for what I did for my job, but not enough for what I had to put up with.
Work on book orders needed to be stamped, labeled, laminated, etc. Friendly environment, easy going supervisors willing to assist at any time. Consistent standing and walking around. Efficiency of orders and chances for advancements in pay or team level.
Credit Collections (Former Employee) – TN – December 29, 2013
The company has went down hill in the last 15 years. Was a wonderful place to work when started. By the end it mattered who you were and what others thought. Let go after 16 years for no reason except the management did not like me. Senior management is awful!!!
Was a great place to work.enjoyed all my coworkers
Order Processor (Former Employee) – TN – December 4, 2013
Was required to read a pick ticket stating the product title and the quanity to pick. Set up the racks with the prpoer titles. At times I would do shipping product.the product was weighed to insure proper titles shipped to customers. If wrong weight had to manually check to find mistake.
Professional (Former Employee) – Fort Wayne – November 22, 2013
The pay and benefits at Ingram are good. Excellent insurance, decent 401k. Does it make up for everything else you are put through? No. What Ingram does is tell you a bunch of untruths and half-truths about the work environment to get you to take the job. Minimal overtime! No problem if you need time off to spend Christmas with your family! However, after you start working, the story quickly changes. "Occasional" overtime becomes 50 & 60 hour work weeks on a regular basis. Why hire enough people to do the job when you can just work the ones you have half to death? If you are unlucky enough to have a salaried position, you don't get an extra dime or 5 minutes of comp time for your commitment to the company, just the joy of spending all your waking hours at work. Want to go to church on Sunday? Not if there is work to be done! But you will never be told about the mandatory Sunday overtime in your interview. They will spring that little tidbit on you AFTER you start to work there. In fact, consider yourself lucky if the possibility of working weekend is ever mentioned.
I would not recommend Ingram. The management is very top down. They don't care about their employees. Nothing is a team effort, but centers around what they can force you to do for them. For your pay and benefits, you will give them your life. They say that they are "like a big family" which I guess is true because if you work here, you will have no time to spend with your own family & friends.
discounted books, decent co-workers, good benefits
ingram's idea of work/life balance is that you give them your life.