Nice environment, but not run very well at all. Over all disappointed.
PHP / HTML SEO Developer (Current Employee) – Virginia Beach, VA – August 12, 2013
A typical day of work would usually require me to start handling phone, online chat and email troubleshooting tickets all at the same time using a Drupal ticket managing system. I then assisted the clients in fixing whatever their specific issue was with their shared-hosting or VPS/Dedicated server. My co-workers were really easy to get a long with, but with an over-whelming understanding of the poor management. The hardest part of the job was being yelled at by a client because someone else at either our datacenter or support office has either mislead or made a mistake that needed to be fixed, and even when it was our problem, we were encouraged to be non-specific about the issue.
After a year of working in this environment, and having clients tell me that I should be working somewhere else since I was the only one who was able to narrow down simple UNIX related server issues and apply the fix, or have someone else in a higher tier of support do it for me if I lacked the permissions. I am ready for my first love, web design / development.
free lunch on Tuesdays.
poor management, lack of communication between departments.