Founded in 1984 from a video catalogue company, Innotrac has evolved into a leading, best-in-class, global fulfillment, customer care, and technology provider.
In 1998, after years of providing focused services within the telecommunications space for clients such as AT&T and Qwest, Innotrac began to shift focus to Direct-to-Consumer, Retail and Wholesale fulfillment and expanding into multiple centers across the country.
Since that time, Innotrac has opened 11 centers totaling 4.3 million sq. ft. across the country, along with our corporate headquarters in Atlanta, continuously expanding into the high-touch, Direct-to-Consumer market. We also expanded globally in 2010, with distribution and multi-lingual contact centers throughout Europe. Each facility contains a unique balance of technology and processes designed to suit individual client needs such as housewares, fragiles, apparel, high value, or hard goods. Every program we operate is customized to run efficiently, be highly scalable, and achieve optimal inventory and shipping accuracy.
We currently operate with over 1,700 employees throughout the year, scaling to over 4,500 in Q4 in order to meet the volume requirements of Peak season. – less