Customer Resolution and Team Unity
Contact Center Agent, Classified Network Support (Former Employee) – Durham, NC – September 19, 2016
A typical day at work, for me, consists of monitoring incoming emails along with answering phones to determine the exact need of the customers request. Then I apply internal processes and tools to provide a resolution for the customer.
I have learned to apply more problem solving techniques using all available external and internal resources that work in the customer's & company's best interest.
The Management Team I work with interacts with employees in a very professional manner. They are concerned about making the workplace a better atmosphere for the team along what they can do to make each individuals job role comfortable.
My co-workers, for the most part, have positive attitudes and they are willing to assist if a problem occurs in trying to assist a customer resolution.
The hardest part of my job is having to inform a customer that their product is End of Life or End of Sale which means there's nothing else I can do at that point.
The most enjoyable part of my job is being able to resolve the customer's issue, in a timely manner. Plus I enjoy the unity among the team.
Lunch, bi-weekly personal reviews, and entire staff included in regular meetings for updates on team progression in various areas.
Health Care benefits extremely high, PTO & Sick Days combined into only 1 week per year, & no holiday pay.