N/A (Former Employee) – Baltimore, MD – April 20, 2017
Not a good job to have if you want to grow as an employee, does not pay well enough to live off of. good for a student that doesnt have bills. but for an adult with bills and responsibilities you won't get enough hours or decent pay
Assistant Manager (Current Employee) – Syracuse, NY – April 18, 2017
fun job great depending if you have the tolerance to deal with drunk and high students all the time. also great benefits for in-store employees especially for a bakery company. Most food industry companies won't give benefits like the way insomnia cookies do until working there for at least 2-3 years.
Fun place to work with many different types of people, no leadership
Shift Lead (Former Employee) – Louisville, KY – April 17, 2017
A typical day of work would include multiple calls and emails from your regional director that would propose several small issues. You could get written up for anything at a moments notice, especially if you are a shift lead because if someone else steals from the drawer and you come up short, it falls on your shoulders. You will constantly run out of the things you need because the manager doesn't order on time and you will have to problem solve to get through certain situations. Also be prepared to work on your own most of the time, doing all of the baking, cleaning, and register work. It can be overwhelming due to the lack of employees and the volume of business that they do. Be prepared to work harder that your hourly wage deserves. This company has a hard time keeping employees.
No leadership, you will do much more work than is needed
Baker (Current Employee) – Amherst, MA – March 15, 2017
Bake cookies throughout the shift, assist customers with their purchases, prepare deliveries, and clean the store. I have strengthened my ability to multitask at Insomnia Cookies because of the multiple tasks I have throughout the day that I must complete before closing.
Team Member (Current Employee) – Va – March 11, 2017
Great place for college students to work part time and you get half off of items in the store. Unfortunately the management can be extremely unhelpful and uncaring to the needs/wants of its lower employees and are constantly making unnecessary rules for the lower employees to follow.
I do not reccomend this job to anyone who has something better than a high school diploma for the Baltimore location. Don't get me wrong, the cookies are fantastic. The management isn't organized. The staff is unreliable and unprofessional. They will make anyone a manager these days. Safety is kind of an issue when working in Baltimore. The hiring manager hires anyone out of desperation and probably won't check your background so if you are desperate, go for it!
Driver (Current Employee) – New York, NY – February 24, 2017
Great environment to do delivery, tips are amazing, the incentive pay is very beneficial, and the atmosphere is based on young employees, further giving young people the chance to grow within the company. Insomnia Cookies has a lot of room for growth. You're also guaranteed to have hours.
Horrible upper management, infrastructure, and benefits
Shift Leader (Current Employee) – University City, MO – February 7, 2017
When I was hired on I was promised 34-40 hours per week, health, and sick days. While they do give you paid sick days, it's a pain to actually get the form to fill out. HR is non-existent. It's fine if coworkers slacked off as long as there was someone else to pick up the slack. Promotions were based off of how long someone was there, not work done. They also have to lie to everyone to get them to join. They tell drivers that they'll make at least $12 an hour, shift leads get health insurance after 90 days, paid sick leave, and 50 cent to $2 dollar raises every six months. I also felt like a dirty salesmen for selling cookies made for 15 cents for $1.50 and milk bought for 74 cents and sold for $3.10.
Good overall energy but horrible benefits and unfit management
Cashier (Current Employee) – Vestal, NY – February 3, 2017
besides the 50 percent off and the free cookie a day, this job is honestly not worth it. managers will have one team member working in the front on very busy days and expect you to do everything while trying to get a line to shorten.
1 free cookie a day and 50 percent off
no breaks, managers are unprofessional, all tasks in store often fall all one person
Shift Leader temple trunk (Former Employee) – Philadelphia, PA – January 27, 2017
There is no help at night. Truck has been robbed mutiple times by staff an residents from surrounding project houses. Same employees stealing are still working. You basically train yourself. No security.
Baker (Former Employee) – Bryn Mawr, PA – January 17, 2017
Insomnia cookies was a very fun place to work at and my co-workers made it worth while to come in every day to come into work! The fast paced movement of the job was always exciting and kept you on your feet and could be a little stressful at times but made the nights go by. By far this was the best job I've ever had!
It was a terrible, no organization, management was a joke.
Shift leader (Former Employee) – Ames, IA – January 10, 2017
I got hired and they told me they are fixing management, to hang in there and t will get better. It was unorganized and unprofessional. I was doing way more as a shift lead then I was told, taking on multiple jobs. Upper management was rude and uncooperative. No parking spaces for employees. Management doesn't care if you are short handed, they wouldn't come in to help and would have just one person baking and selling on Friday and Saturday nights many times, and not offer any help.