Installing New Upgraded PC's at multiple Capital One's throughout Louisiana.
Desktop Technician (Former Employee) – Wayne, PA – September 14, 2014
A typical day would start with planning how much time it would take to get to your assigned bank. Often that meant looking on Google or MapQuest to get an estimate of travel time and then add some extra time for possible gas stops, bathroom breaks, traffic, etc. After arriving at your assigned bank we would have to wait for the POC to let us know which computer was cleared to be swapped out for the new one. After such clearance was given, we installed the new one and put the old one in a box and added the shipping label and proceeded to follow the playbook which was precise instructions on steps to be taken on the computer after logging on. After every computer was done we would go through a validation form per computer, if the computer failed we would troubleshoot it for up to fifteen minutes. After fifteen minutes, it would be reported to the bridge of project managers and usually escalated to a triage bridge so that the bank engineers could remotely go in the computer and fix the issue. I learned how to fix many different issues with out escalation and I enjoyed the progression. I went to many different banks throughout Louisiana and even some in Texas. I enjoyed meeting new people and some of them were so remarkably nice that I can never forget them. I would have to come back in the morning and make sure the computers were adequately added to the network or local printers. If there were problems we would troubleshoot and not leave until the morning validation was also completed.
fixing new issues, sometimes getting a nice dinner ordered in, often stayed in four star hotels with a nice free breakfast
sometimes other team members were not as enthusiastic as me.