Not a single thing I (or my training group) were told, from interview through training including out on the floor, ever proved to be true. Pay rate/graduated scale promised turned out to be something they'd vaguely thought about, not in place, so pay was $2 less an hour than agreed/described. Parking, wow, parking was atrocious, they knew it, and had us trying to park somewhere that was impossible to park for sheer vehicle volume, then penalizing us for being late because we had to choose a lesser evil of finding a space up to a mile away, promising to cover parking fines for having to park in other lots than declaring "that's not our problem". My training group went through 2 weeks of training to find out "Oh, everything you learned in training? Forget that - it's all wrong, none of that is how things work." We were told we'd shadow someone for a few days, then be shadowed for a few days, before being on our own and instead, we were taking live calls completely unprepared for the environment within 2 hours of day one after training ended, then penalized for everything we did right according to training but which didn't actually apply. On and on and on and on.