Dispatcher (Former Employee) – Buffalo, NY – July 13, 2015
Stressful trying to meet the handle time. The job itself is not difficult and they train you it the requests with different calls you have to handle. Not all calls are difficult but majority of them are stressful. The Agents we speak to from all over the world are amazing. But some of the client are not. But you can't blame them when they are getting the customer service they were promised. You have to do technicians dirty work with rescheduling clients that has already waited weeks for their appointment then the next available isn't for another week or two.
The environment is buisness casual, people are friendly.
Pay for parking. Have to meet a handle time in order to qualify for a raise and bonus.
Dispatcher (Former Employee) – Buffalo, NY – November 17, 2015
Installs,The working Enviorment At Installs is great. I have made so many new Friends also the opportunity at Installs gave me a chance to meet Alot of Important people. I Am very Grateful for the Oppurtunity of Working there.
CSR / Call Center (Former Employee) – Buffalo, NY – May 5, 2015
easy job to obtain. however equipment is the oldest ive ever seen in a callcenter. constant break downs when on calls. csr penalized for computer break downs. work environment is not the most sanitized. but if you need quick $$, this is the job.
downtown buffalo location
high turn over rate and upper management is horrible
Client Resolutions (Former Employee) – Buffalo NY – September 8, 2014
While the people I worked with were fun ---the management is something else. Certain people get away with making their own hours and schedule and doing what they want however everyone else is suppose to follow the rules. Pay rate for the amount of work you do is nothing---9-12.00 a hr to take over 100 calls a day and deal with people screaming at you and management hovering over you constantly. I have never been more micro managed in my life and by a 24 yr old who should NOT be a supervisor. He didn't even have the decency to let me go himself. Had HR do it. You don't want to work there --it sucks...Pay sucks, hours suck and for the most part management sucks. Installs is insane to work for. They can fire you from a verbal to termination with one jump and no questions asked. They let hard working people go for stupid reasons but keep people who don't follow schedules and make up their own. They out to be ashamed on how they treat hard working employees who actually do their job and care about their work.
Geek Squad Agent (Former Employee) – Buffalo, NY – June 25, 2014
•Worked as a Geek Squad call center agent •Assisted customers with placing large orders for best buy electronic products •Arranged and scheduled installation jobs for Geek Squad Technicians •Also made outbound calls as well as accepted and transferred inbound calls.
Appointment Setter (Current Employee) – Amherst, NY – May 12, 2014
Work environment is fast pace and demanding. There are many guidelines to follow. Management is encouraging and supportive. There is a steep learning curve in the beginning, but once you learn the systems, the job becomes more enjoyable. Pleasing clients and being able to assist our field management and technicians is fulfilling.
Dispatcher / Customer service representative (Former Employee) – Buffalo, NY – April 25, 2014
• Highly skilled in providing information regarding products and services of company • In-depth knowledge of taking orders, decide charges, and administer billing or payments • Hands-on experience in reviewing, updating or making changes to customer accounts • Track record of listening and responding to customers’ needs and concerns • Able to handle returns and complaints effectively • Demonstrated ability to record details of client contacts and service history • Proven ability to determine answers and solutions quickly
Customer Service Representative (Current Employee) – Getzville, NY – March 25, 2014
Installs Inc is based on scheduling day to day appointments for technicians and clients. We answer daily questions. I've excelled in data entry and navigating through different systems. The management team is very helpful and are there when you need help with orders. The hardest part of the job would be dealing with the different departments throughout the company. Installs is more of a relaxed work setting and that makes the job more enjoyable to come to on a regular basis.
TSR (Former Employee) – Amherst, NY – March 4, 2014
Not a single thing I (or my training group) were told, from interview through training including out on the floor, ever proved to be true. Pay rate/graduated scale promised turned out to be something they'd vaguely thought about, not in place, so pay was $2 less an hour than agreed/described. Parking, wow, parking was atrocious, they knew it, and had us trying to park somewhere that was impossible to park for sheer vehicle volume, then penalizing us for being late because we had to choose a lesser evil of finding a space up to a mile away, promising to cover parking fines for having to park in other lots than declaring "that's not our problem". My training group went through 2 weeks of training to find out "Oh, everything you learned in training? Forget that - it's all wrong, none of that is how things work." We were told we'd shadow someone for a few days, then be shadowed for a few days, before being on our own and instead, we were taking live calls completely unprepared for the environment within 2 hours of day one after training ended, then penalized for everything we did right according to training but which didn't actually apply. On and on and on and on.
Enviornment not work friendly no compassion for employees high turnover
Customer Service Represenative (Current Employee) – Buffalo, NY – January 30, 2014
I have worked for Installed Inc for several years and the work Enviornment is not work friendly. Work place is not work friendly they offer no Incentives for employees and have no compassion or care for employees and we are the lowest call center. Management are not all on same page there is no communication with employees on any office changes.
Customer Service Representative (Former Employee) – Buffalo, NY – January 22, 2014
I took phone calls from Best Buy clients, and assisted agents in the field with daily customer concerns. I also did scheduling for the agents. I learned how to communicate with others better. I really enjoyed working under their management. I believe my supervisor was very fair and respectful. My co-workers were very helpful when I first started this job. When I was learning the systems and the policies, the co-workers around me were very helpful with this process. The hardest part about this job was learning the systems. Once I learned the systems, I enjoyed that I could be fast, and productive at this job.
we had 3 breaks, and received 8 hours of paid time off, each pay period.
i thought we may have been underpaid for the amount of work we did daily.
Customer Service Rep (Former Employee) – Buffalo, NY – November 7, 2013
-Answering and making calls, providing customers with valid information regarding products they have in repair. Working in multiple systems, analyzing data and problem solving complex issues. -I learned how to communicate with upset customer and solve their problems within the scope of company policy. -When there was a problem, I could always ask my supervisor for help. -The co-workers were a family. -The day would only be as hard as you made it. Pretty even for me. -The best part of the day was in the morning.