Provide a wonderful service to consumers and in turn building great relationships with co-workers as well.
As a senior employment specialist, I start out my day out in the field working with a consumer for 6 hours. These 6 hours are spent in the community doing productive activities such as job development, reviewing emergency skills, volunteer work, or assisting consumers that have obtained paid employment. While providing services to a consumer, I also implement behavioral intervention adhering to IABA's philosophy of positive reinforcement and non aversive techniques. Presently, I work with the company's most challenging consumer as he displays extremely aggressive behavior towards staff. It is also challenging as he has limited communication and it is difficult to find the function of his behaviors. I've learned a lot by working with this specific client as I've learned to be much more patient, learned to pick up on little details when watching for things that might trigger a behavior, and also learned how to control certain environmental factors and being able to redirect or remove the consumer from the present situation to keep him and others out of harm. Working at IABA has been a blessing as my management provide wonderful support and feedback. My co-workers as well are amazing people. I've come to realize that others that have been in the field as long as I have and even longer, have a great heart to be in the field and love to serve the people that they do. The hardest part of this job would be when the consumer is having a rough day and is displaying challenging behaviors while out in the community. It makes it worse when police are involved and the situation creates a major disruption in the community. On the contrary, the most enjoyable part of the job is when you have a great day with the consumer you serve, and you can see that all the hard work you put in is paying off.