Pros: facility provided services and housing to all vets.
Cons: frequently had to work double shifts due to staff shortages.inconsistant shift scheduling.
A typical day involved answering phones, resolving conflicts between residents, assigning job tasks to housekeeping, unit counselors, and security staff, interacting with EMS, NYPD, and FDNY during crisis situations, conferring with DSS, Case Managers, and Housing staff regarding residents needs, conducting a census count and reporting it to DHS, monitoring all "high risk" residents, and ultilizing the computer to input and retrieve client information. I learned how to conduct fire drills and man the fire safety panel. The hardest part of the job was working with those staff who didn't see the value in helping others,while the most enjoyable aspect of my job was the appreciation of those vets who understood that I was there working on their behalf.