ICL was a great stepping stone and learning tool in terms of the Behavioral Health Model
Case Manager Supervisor/Coordinator (Former Employee) – Brooklyn, NY – September 7, 2017
A typical day at work was checking your telephone messages, emails, and documentation of progress notes and other paperwork.
I learned Motivational Interviewing, making informed decisions about clients issues, Strength based behavioral health language. My Program Director/Manager gave great advice/support in terms of client issues as well as problem solving techniques.
Workplace culture was very diverse and everyone had opportunities in terms of self reflection, growth, and advancement. The hardest part of my job was encouraging consumers to pay their rent monthly to remain stable in the apartment. The most enjoyable part of my job was when a client achieved a personal goal no matter the level or what it entailed. I always stated, "I am so proud of you!"
Vacation, holidays, and company parties
Healthcare package was not good