V.P. of Home Care & Support Services Division
Institute on Aging (IOA) - San Francisco, CA

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INSTITUTE ON AGING: The mission of Institute on Aging is to assure that people, as they age, be as healthy and independent as possible. To realize this mission, we create and provide innovative programs in health, social services, education and research. After more than twenty-five years, these IOA programs continue enabling older and disabled adults to remain in their homes and communities while living life fully.

* Note* : IOA will not pay relocation costs for this position.

POSITION TITLE: Vice President of Home Care & Support Svcs. Division


PRIMARY RESPONSIBILITY: Provide leadership for IOA’s fee-for-service home care, care management, fiduciary and social day services. Acts as an integral member of the leadership team of IOA and to develop and implement organizational strategies and future directions.


1. Works with senior management in defining and meeting overall financial goals of agency.
2. Develops budget and financial target goals for home care, care management, fiduciary and social day programs ensuring they meet the needs of the individual programs as well as the agency.
3. Establishes specific benchmarks and work plans for programs and staff to ensure financial goals are reached.
4. Works with finance to set pricing for services within division to ensure adequate margins.
5. Works with marketing to identify opportunities and areas for growth.
6. Works with IOA Connect to ensure adequate customer service and timeliness of referral process.
7. Identifies and implements new business opportunities for growth of division.
8. Works with finance to allocate funding to meet the needs of the program and effectively leverage outside funding opportunities.
9. Re-evaluates current business practices to improve on service delivery.

1. Develops organizational structure to meet programmatic and financial needs.
2. Provides supervision, support and personnel management of the Program Directors/Managers for the home care and social day programs.
3. Provides support for professional growth and development of staff.
4. Sets clear goals and program objectives and work plans for staff.
5. Has final hiring and termination authority for division.
6. Creates a work environment conducive to effective communication, staff collaboration and positive morale.
7. Creates an environment where diversity is valued and encouraged.

Regulatory and Contractual Requirements
1. Ensures compliance of IOA’s services and programs with all external licensing, accreditation, regulatory and contractual requirements.
2. Meets deliverables of all contracts and grants.
3. Assures program integrity through development of appropriate program policies and procedures, including program evaluation.
4. Complies with contractual agreements with collective bargaining units limiting the number of grievances filed by union members.
5. Participates in union negotiations, when needed, helping assure equality between union and non-union staff.

Quality Assurance
1. Develops quality improvement goals and defines best practice methods for programs.
2. Monitors and manages utilization of services.

Agency Initiatives
1. Ensures growth within home care and social day programs based on mutually agreed upon growth targets.
2. Initiates collaboration with other agency Vice Presidents, to identify opportunities and establish protocols for the alignment and integration of services.
3. Identifies and implements operating efficiencies within divisions based on predefined goals.
4. In coordination with the COO, demonstrates strategic leadership in the development and growth of programs that are responsive to agency need and opportunities.
5. Initiates program changes in response to changing environment and strategic direction of the agency.
6. Establishes effective relationships with the community, including professional groups and community organizations.

Advanced degree in nursing, health, human services, management or related field preferred. Master’s degree preferred.


  • 5 years of experience in clinical, health or social services with a verifiable record of increased responsibility in supervision and management services as they relate to client care.
  • 3 years experience in developing and managing program budgets.
  • Familiarity with the application of information technology (IT) to client care, including record-keeping, billing, quality assurance, outcomes assessment and pertinent privacy requirements.
  • Demonstrated experience in start-up, business expansion, partnerships and/or successful acquisitions.
  • Familiarity with Bay Area community based clinical and social services.


  • Demonstrated ability to work collaboratively and to encourage collegial working relationships and team building.
  • Excellent verbal and written communication skills.
  • Broad understanding of community-based health and social services and pertinent policy issues.

Institute on Aging reserves the right to revise job descriptions or work hours as required. Employee acknowledges that this is an “at-will” employment relationship. Employee or IOA may terminate the employment relationship, with or without cause at any time. Institute on Aging reserves the right to revise job descriptions or work hours as required.

E-mail to the link provided in this advertisement a cover letter and resume, positively demonstrating your ability in relation to this position, referring to your previous academic, professional, voluntary and personal experience. Please state the position title in the subject line and indicate from which website or source you learned about this position.

Alternately, you may fax your application to 415-750-5333.

Institute on Aging is an Equal Opportunity Employer

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