Technical Support Representative
Insurance Technologies Corp. - Carrollton, TX

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Insurance Technologies Corp. (ITC) founded in 1983 and located in Carrollton, TX, is a leading provider of marketing, rating and management software and services to the insurance industry, including independent agents and insurance carriers. Our products include online marketing, email marketing, rating solutions and agency management systems. ITC helps its’ customers across the United States grow their businesses and become more efficient through the philosophy of providing quality software and services.

  • Provide world-class client support and technical issue resolution via telephone, remote desktop access and email
  • Assist customers with support and functionality of internet-based products including websites and email accounts
  • Meet performance objectives in call quality, customer satisfaction surveys and call logging
  • Provide detailed problem information for escalated incidents and work orders
  • Assist in product quality assurance
  • Assist with special projects as required

Required job skills

  • Superior software and hardware troubleshooting skills
  • Superior Internet and connectivity troubleshooting skills
  • Superior working knowledge of Windows operating systems
  • Strong verbal and written communication skills
  • Strong call handling soft skills
  • Strong research and problem-solving skills
  • Ability to work independently and as a member of a team
  • Work experience in a fast-paced call center or similar environment
  • Working printer/scanner, anti-virus, firewall and networking experience
  • Strong Microsoft Office skills
  • Local applicants only
  • Must be authorized to work in the United States

Additional Preferred Job Skills

  • A+ certification
  • Personal lines property and casualty insurance experience
  • Basic HTML knowledge
  • Basic working knowledge of website design

Base salary: $35,000 - $40,000
Medical: United Healthcare
Dental: United Healthcare
Vision: United Healthcare
401k: Fidelity Investments
Flex Spending Accounts