Pros: great values, great co-workers, benefits
Cons: short breaks, my managment
On a daily basis here are some of the things I do as a Customer Service Representative.
Available to assist current policy holders, potential customers, and independent insurance agents with answers to complex underwriting questions and insurance guidelines.
Ability to approve or deny billing exceptions with close attention to detail and business – more... values in mind.
Completed vigorous and bountiful sessions of in-class training, web-based trainings, one-on-ones, and a variety of other educational tools to enhance my service of insurance policies.
Developed creative ways to promote team morale and influence passionate team members, passionate about companies’ success lies in their employee’s happiness.
Analyze and go over payment arrangements to ensure customer satisfaction.
Advanced methods used to prevent unnecessary call backs with great connection with customers, ensuring first call resolution.
Critical thinking and problem solving come with ease.
Retention of valued customers has been a great success with my natural ability to make a warm connection, satisfy the customer, and educate them with a variety of options from payment plans, coverage’s and complete policy reviews. – less