Pros: excellence paid time off
Cons: no advancement in the current role
Provide customer support and account management to Integra customers; serve as the liaison between customers and Integra management, technicians, provisioning department, and our sales representatives; assist customers with any service changes, billing questions, moves, and installations, order entry for all customer orders, this gave me great knowledge of all our billing systems and our ordering database. I worked in multiple programs at once while also following up on all test and turn ups. I was also responsible for assisting my customer’s with service tickets and would trouble shoot issues prior to sending them to our repair team. This was in addition to quarterly on-site visits with customers.
I managed a specific base of accounts, continued to build relationships with existing customer base, and worked to discover new solutions for companies as they grow and change with technology.
I was the main point of contact for day-to-day business; responsible for proactively managing all aspects of their business needs; partnered closely with all major departments within the organization to provide follow up and coordination to ensure continued satisfaction between the customer and Integra; assume direct responsibility for establishing relationships that cultivate growth and retention of customer base.